Planet Hollywood Cancun Resort

We enjoyed our stay at the resort, the rooms were nice however there was some dust in the room. There are many restaurants to choose from and the food was good. The shows were fine. I’ll come back again.

The atmosphere was amazing! The staff very friendly. Our our excursion with ex cart cnotes with five different activities we booked with the hotel so amazing you would not be disappointed. It was a whole day adventure we paid for the pictures. We will cherished forever. Our first time to all exclusive the Japanese hibachi by far our favorite place to eat here we ate there three nights be sure you get the star package when you book you get a butler who helps you with everything. Any questions you have or if you simply just want him to bring you amazing we had Trinidad and Tona as our butlers they are the best. room service breakfast could not be any better than it was. It was perfect. If you want the extra bacon asked for it. If you want extra eggs Get it anything you want they make it just as you request. The beds are very comfortable & room service will change the sheets every day and clean your room. If you don’t want it changed for a day you can put a do not disturb on your door, the safe was amazing to have in the room. It’s bolted down so can you put your own code in there? this is just for your security and peace of mind. Be sure to take plenty of sunscreen and your blue ice for sunburn relief. Because if you have to get acid reflex and medicine or those sunscreens and ice are $30 a bottle so that’s a little tip for you. be sure you bring all of that and plenty of it so you don’t have to buy it in the resort that the medicine was a little bit higher than in the United States However we didn’t bring any acid reflux medicine and then my daughter needed some ibuprofen to go with her sunburn so we had to buy that too. It was a little overpriced, however not as bad as the sunscreens items.also download the Uber app we took a taxi to the mall it was $70 there and $70 back just so you know that Isla mall is like Beverly Hills very expensive so we just went there and turned around and came back for $140 If I had the Uber app and would’ve used that would’ve been like $30 round-trip these are things that I ran into that next time I will not forget to do don’t hell a taxi or call any Ubers other than in the Uber app. Best time to plan for Cancun, is probably May if you do early June just book your stay at the north coast, there is way less Sargasm. Other than those little tips that I gave you the place is amazing. It’s beautiful has all the purple lights. They have entertainment every night at 9 o’clock some starts a little bit earlier like they’ll have singers or some people that dance on this stage and interact with you and show you how to do some of the dances so much fun. the lobby is amazing. Some people hang out there at night before their dinner reservations. Only star class can make dinner reservations so that’s also a perk of star class. A lot of people don’t know that I saw some people trying to get into a restaurant, but they were already booked by reservations,so star class is very important. Also, they have an adult scene pool on t

Lucero at Infopoint (near the lobby) was super helpful with dinner reservations and cabana reservations. She was really pleasant and very patient with all of my requests. The resort was pretty crowded Easter week which made dinner reservations on the app impossible. Lucero was able to help us despite the lack of reservations times. Thanks to her positive can do attitude, she made our stay much more pleasant.

The staff and venue us excellent, especially Karina from planet play, making sure we are happy everyday. Daytime activities and entertainment is very good for all ages. All the restaurants all good and plenty of choice. Lots of sports activities to do

Just finished a trip to the Planet Hollywood. We spent a couple of nights on the Adult Side and the rest on the normal side. Normally not an all inclusive person, but in Cancun I think that’s the only option. I would highly recommend going the Star Class Route. This gets you access to the Star Class pool and some other dining options. Huge shout out to Vincente who took care of us by the pool. His service was AMAZING! The only negative I would mention was there aren’t many pool chairs. Having to get up at 5:30am on vacation to go reserve a chair is a bit ridiculous! Great spot for families or adults only!

***DO NOT GO HERE*** I TRAVELED WITH MY 16YR OLD DAUGHTER FOR HER BIRTHDAY AND OUR ROOM AND HOW THE STAFF TREATED US ENDED UP A DISASTER! BLACK MOLD IN THE SHOWER...ON THE SHOWER NOZZLE...ON THE LAMP IN THE CORNERS OF THE ROOM AS WELL I ASKED REPEATEDLY FOR HOTEL STAFF TO SWITCH OUR ROOM AND WAS TOLD "WE CAN FIX YOUR PROBLEMS IN YOUR ROOM AND IF WE DONT THEN WE'LL SE ABOUT SWITCHING YOUR ROOM" BLACK MOLD TRIGGERS MY DAUGHTERS ASTHMA SO SHE WOUKD NOT SHOWER AT ALL WHICH IS SAD! IF U EVER SEE TRANSPORTATION INCLUDED ON YOUR RESERVATION DONT BELIEVE IT BECAUSE ONCE YOU TRY TO BOOK WITH THE TRANSPORTATION SERVICE THAT PLANET HOLLYWOOD SAYS IS THERE PROVIDER THEY WILL TELL U SOMETHING DIFFERENT I ENDED UP PAYING OUT OF POCKET FOR SOMETHING THAT WAS ADVERTISED AS INCLUDED! WORST RESORT STAY IVE EVER ENCOUNTERED! AND UPON MY DEPARTURE THEY DIDNT WANT TO DO ANYTHING TO ACCOMMODATE MY STAY BESIDES 40,000 in MARRIOTT BONVOY POINTS (i didnt even book through marriott) AND $100 FOR THEIR ONSITE GIFT SHOP.MIND YOU THEY OFFERED NE THIS THE NIGHT BEFORE I WAS SCHEDULED TO LEAVE AND THE GIFT SHOP WAS CLOSED. NEVER AGAIN!