Service was poor across the board. Including buffet, restaurants and front desk/hospitality staff. Every worker I interacted with was borderline rude, or seemed inconvenienced any time a request was made. We overpaid to stay here for new years and we were welcomed with rude staff. The dining options were mostly all booked by the time we arrived for the week that we stayed, so we only got to experience one restaurant “the grille” - the staff there was very rude as well, and rushed us out of the restaurant. Our steak arrived cold and we had fo ask for drinks multiple times. The buffet ended up being our go to option, but with the limited dining options we would spend 30 min a day waiting in line just to get seated, then waiting another 30 min to get an omelette made. All while the workers never felt like they needed to provide any level of satisfactory service to the hotel guests. Overall, would not recommend or go back to this resort.
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