Hotel Mousai Cancun Adults Only - All Inclusive

We checked in on March 22nd and checked out on March 28th. Our 6-day stay was SPECTACULAR. The attentive staff and the attention to detail is what made it spectacular. We were greeted by the bellman Antonio upon arrival with chilled towels and swiftly escorted to the front desk where Marco checked us in. There was a problem with my requested room location, however the Front desk Supervisor Jose corrected that, and we were moved on the 2nd day of our stay by our OUTSTANDING Butler Alexa. having Alexa as our Butler truly made our stay memorable. Her service is over the top and she was very attentive to our needs and requests. She is like an extra layer of icing on a cake or a 2nd cherry on an Ice Cream Sundae. She was always smiling and let us know every day the second she stepped on the property and the second she was leaving. The restaurant Noi was truly amazing. Marcus the Supervisor and Manuel the waiter were very welcoming and professional. The Star of the Show, however was Chef Benito and his staff. His culinary abilities were showcased by the menu he has in place for both Breakfast and Dinner. We had one average experience, however when we shared our average experience with Alexa our butler she informed the staff of Noi. When I was in the Lobby the Hostess Katia approached me an apologized for the average experience and informed us that Chef Benito would like to prepare a meal for us tableside if were interested. We accepted and the 6-course meal he prepared was a culinary delight from the moment we sat down till the moment we left. The daytime was delightful up at the Rooftop Pool. Hector and Santiago were very welcoming and attentive to our needs with our loungers reserved daily with plenty of towels and chilled water throughout the day. Those 2 men are the face of the Rooftop Pool and restaurant, and they set the mood for the day. This transcends to the staff of the Rooftop as well. Abi the waitress had an infectious smile on her face and was incredibly attentive to our requests. Alfredo was incredible as well and at the ready with a cold beverage if you needed one or not. The 6 days we stayed we made some memories and met some very nice people that made it hard to say goodbye to. We will be back sooner than later. Adios for now.

I had an amazing experience at Mousai Carlos and Marco. My Butlers were fantastic. I have traveled around the world and the thing that makes them different. Is they actually care about their guest having a nice time. In one case I needed something from the store and he went offsite to get it for me, that just doesn’t happen anymore. Overall, the hotel is fantastic, the food is superb, and the people who work there are happy, happy in general, but happy to serve us.

Ok I never write reviews I’m just not that guy. I have been a member at Taffer resorts since 2018 and I joined because the service is always 5 stars. This was my first Cancún visit to this mousai and I felt compelled to write this review. You always know what you get with this brand but the staff here this trip was exceptional. I have to name drop some special people. NOI and the rooftop in particular had a few of the most memorable and kind servers. Heriberto, Jose, Abraham and Abi at NOI for breakfast were top notch 5 star service! Then for NOI dinner service was no different. We ate there two nights out of the 5 because Fernando was THE BEST waiter! So kind and genuine and he also sang songs for us and has a beautiful voice! The rooftop at mousai was incredible as well. Francisco, Abe, Angel, Hector and all the pool staff were also exceptional at 5 star hospitality service and deserve all the praise for their hard work. These resorts are always the best at their customer service but they went beyond the standard. Tip them extra cause they deserve it

The hotel, amenities, service, food and views were amazing!! We had a blast. Housekeeping was excellent and the butler service was also excellent. In particular, Marcos and Alexa were a great help to me, as I was also pumping milk for my baby on vacation and needed lots of help each day to do this while also trying to find time to relax. The spa was also wonderful and the shuttle service was also really helpful.

Breakfast at Noi was delicious and the service was excellent. Staff were super friendly and attentive. The rooftop bar was very nice as well with an incredible view. Shout out to the chefs and kitchen staff every dinner was very tasty. Thank you!

Our stay at Hotel Mousai Cancun, was exceptional. Alexa and Marcos were awesome and can't wait to see them again. Anel, was a god send. Great staff, beautiful resort. We never want to leave every single time ,we have to leave to return home. Looking forward to our next stay with them .