Barceló Isla Canela

O que menos gostei foi a limpeza dos quartos e corredores. Todo o resto foi bastante bom.

Excellent hotel, from the accommodations to the service provided and kind and professional staff. We loved everything about our stay and we’ll go there again for sure. The rooms were impeccable and extremely well cleaned. All the staff from room service to reception very kind and professional. The swimming pool area very organised and extremely clean also. The breakfast is excellent with wide variety of choices.

We are extremely disappointed that the hotel does not allow the guests to use the indoor swimming pool until 11am. 11am is way too late as the pool is only small and can really only accommodate 2 people at a time if you want to swim. We came here last year and could use the pool a lot earlier. This was our main reason for booking this hotel. We had hoped that we would be rebooking this hotel for next year, but as swimming is a big part of our holiday unfortunately we won’t be booking this hotel again.

The hotel needs updating and repair work desperately, huge holes around the pool area missing floor tiles which is extremely dangerous.. railing when going up stairs from pool wobbly, how on earth this is a TUI platinum hotel I’ve no idea…food was horrendous nothing but diarrhoea all week… even got served raw meat…some of the staff extremely rude and spoke to us in an awful manner and hardly any speak English.. none of the entertainment was translated into English when asking staff if they could put on entertainment for the English we got told no.. my partner came out in an allergic reaction to something he ate he couldn’t breathe..absolutely nothing to do whatsoever outside the hotel it was like a ghost town only a couple of places Ayamonte only 15 minutes away but nothing there either no tui rep at the hotel or meeting us on arrival at the airport spent almost two hours trying to get through customs queues a nightmare. Sun loungers were dirty Shall never return to this hotel or Spain it’s completely put us off

An amazing hotel overall. The grounds were very clean and well kept, there were always staff cleaning the pool etc. the entertainment staff were very hard working and energetic and great if you have little kids as they often had characters and games catered for younger age groups. Rooms were clean and aircon was good. Drinks were really good, they used top brands so is definitely worth the money (plus they’re not stingy on the measures). Pool was big and clean, they were very strict on people reserving sunbeds and often removed towels sat there for more than an hour with no one sat on them. This was excellent as it meant there was always a sunbed available whatever time of day you arrived at the pool. Very traditional town close buy which is only 1.80€ on the bus. Beach was just across the road with lovely cocktail bars along it. There is only a few small negatives about this hotel. Firstly if you have any dietary requirements or allergies it may be tricky as most of the time the food was labelled incorrectly or not labelled at all. Eg a lot of the dishes that claimed to be vegetarian actually had meat and fish in them. It was quite a long walk to our hotel room but we might have just been unlucky with the location of our room.

Our family of three recently stayed at Barceló Isla Canela, and our experience had its ups and downs. Here's a detailed account of our stay: Cleanliness and Service: The rooms were impeccably clean, which was a significant positive aspect of our stay. The housekeeping staff deserves commendation for maintaining such high standards. The service overall was seamless, and the staff were generally attentive and responsive. Check-in Experience: Unfortunately, despite the smooth service overall, we were disappointed to find that contrary to the check-out experience (for next guests), no water was provided upon check-in. This small touch could have significantly improved our initial impression. Food and Beverages: The food at the hotel was a mix of good and not-so-good experiences. While there was a wide variety available, the focus seemed to be more on quantity rather than quality. Dishes such as salami, chorizo, paella, and minced meat burgers were plentiful, but often lacked the quality one might expect. The lamb, for instance, consisted of 80% fat, which was quite off-putting. However, there was a good selection of grilled and non-grilled fish, which was a plus. The drinks were generally good, with a variety of options like whisky-coke, mojito, martini, love on the beach, and caipirinha included in the all-inclusive package. They didn't skimp on the alcohol, which was appreciated. Unfortunately, the wine selection was a significant letdown. Despite being in Spain, renowned for its wine, the hotel served cheap, unpleasant wine priced at 4-6 EUR per bottle. The red wine was served ice-cold, and the glasses were often dirty, which was quite disappointing. Facilities: The hotel, while advertised as renovated, seemed to have only been repainted. The bathrooms had visible mold, and the tiles didn't fit well, which was quite concerning. On a positive note, the swimming pools were large and clean, with a 40cm pool available for kids, which was great for families. Staff and Language Barrier: The waiters and reception staff had limited English proficiency, which sometimes led to misunderstandings. For example, ordering a juice and receiving a shake, or asking for wine and getting a beer instead. This language barrier was a bit frustrating at times. Entertainment: The nightly animations were a highlight. The animation team, particularly Fram and Barcy, did a fantastic job of providing varied and enjoyable entertainment each evening. Incident with All-Inclusive Services: There was an unpleasant incident where I ordered a pizza as part of the all-inclusive package. I was told to wait 15 minutes, which was reasonable. However, after waiting 40 minutes and reminding the staff multiple times, I left without receiving the pizza. Meanwhile, non-all-inclusive clients were served promptly. I sent an email of complaint but never received a response, which was quite disappointing. Travel Agency Experience: Lastly, I would strongly advise against visiting this ho