Barceló Isla Canela

Lovely Hotel which was aesthetically very pleasant, staff were welcoming, and friendly enough and special mention to Vera (entertainment staff) who was so friendly , polite, and informative . Rooms were clean, food was ample and plenty of it, albeit not always warm when it should be, entertainment was a bit of a let down, but we don't go for the entertainment alone. We booked all inclusive with TUI, this was the biggest shock, as all inclusive didn't really mean what it said. There was no tea & coffee facilities in the room, the mini bar fridge was unstocked and empty, 7 days in and we received 2 bottles of water and a few jellies in a container, but my biggest gripe was the pool bar. If you wanted a snack at the pool bar, you had to pay... half price on the menu price... burger €6 instead of €12, but if you were all inclusive plus (which uk don't have that option when booking) you didn't pay. You literally had to get dressed and go to the restaurant in opening hours if you wanted food... Drinks were also not all inclusive only local brands, which were OK, but the alcohol content on the drinks must have been low, because my husband drank 3 cocktails in a row, and 4 pints of beer and may aswell have drank water. He's not a big drinker but he never felt tipsy at all, that also goes for the spirits that were on all inclusive. I asked for a strong dark rum and coke and the waiter advised, we have a nice one for €6 .. as if I hadn't paid enough... We did go to the bar opposite the Barcelo for drinks and they had the desired effect. If going all inclusive please be aware it says some drinks and some snacks are included... that basically means a few crisps and corn snacks and some local branded drinks.. but if you think you're getting a burger or chips think again!!! Safety deposit boxes need to be paid for separately at €3 day. On the whole worth it if you're half board, but I certainly wouldn't pay again in a Barcelo Hotel for all inclusive, the extra £350 with TUI for just over a week isn't worth it.

An amazing hotel overall. The grounds were very clean and well kept, there were always staff cleaning the pool etc. the entertainment staff were very hard working and energetic and great if you have little kids as they often had characters and games catered for younger age groups. Rooms were clean and aircon was good. Drinks were really good, they used top brands so is definitely worth the money (plus they’re not stingy on the measures). Pool was big and clean, they were very strict on people reserving sunbeds and often removed towels sat there for more than an hour with no one sat on them. This was excellent as it meant there was always a sunbed available whatever time of day you arrived at the pool. Very traditional town close buy which is only 1.80€ on the bus. Beach was just across the road with lovely cocktail bars along it. There is only a few small negatives about this hotel. Firstly if you have any dietary requirements or allergies it may be tricky as most of the time the food was labelled incorrectly or not labelled at all. Eg a lot of the dishes that claimed to be vegetarian actually had meat and fish in them. It was quite a long walk to our hotel room but we might have just been unlucky with the location of our room.

Our family of three recently stayed at Barceló Isla Canela, and our experience had its ups and downs. Here's a detailed account of our stay: Cleanliness and Service: The rooms were impeccably clean, which was a significant positive aspect of our stay. The housekeeping staff deserves commendation for maintaining such high standards. The service overall was seamless, and the staff were generally attentive and responsive. Check-in Experience: Unfortunately, despite the smooth service overall, we were disappointed to find that contrary to the check-out experience (for next guests), no water was provided upon check-in. This small touch could have significantly improved our initial impression. Food and Beverages: The food at the hotel was a mix of good and not-so-good experiences. While there was a wide variety available, the focus seemed to be more on quantity rather than quality. Dishes such as salami, chorizo, paella, and minced meat burgers were plentiful, but often lacked the quality one might expect. The lamb, for instance, consisted of 80% fat, which was quite off-putting. However, there was a good selection of grilled and non-grilled fish, which was a plus. The drinks were generally good, with a variety of options like whisky-coke, mojito, martini, love on the beach, and caipirinha included in the all-inclusive package. They didn't skimp on the alcohol, which was appreciated. Unfortunately, the wine selection was a significant letdown. Despite being in Spain, renowned for its wine, the hotel served cheap, unpleasant wine priced at 4-6 EUR per bottle. The red wine was served ice-cold, and the glasses were often dirty, which was quite disappointing. Facilities: The hotel, while advertised as renovated, seemed to have only been repainted. The bathrooms had visible mold, and the tiles didn't fit well, which was quite concerning. On a positive note, the swimming pools were large and clean, with a 40cm pool available for kids, which was great for families. Staff and Language Barrier: The waiters and reception staff had limited English proficiency, which sometimes led to misunderstandings. For example, ordering a juice and receiving a shake, or asking for wine and getting a beer instead. This language barrier was a bit frustrating at times. Entertainment: The nightly animations were a highlight. The animation team, particularly Fram and Barcy, did a fantastic job of providing varied and enjoyable entertainment each evening. Incident with All-Inclusive Services: There was an unpleasant incident where I ordered a pizza as part of the all-inclusive package. I was told to wait 15 minutes, which was reasonable. However, after waiting 40 minutes and reminding the staff multiple times, I left without receiving the pizza. Meanwhile, non-all-inclusive clients were served promptly. I sent an email of complaint but never received a response, which was quite disappointing. Travel Agency Experience: Lastly, I would strongly advise against visiting this ho

Lovely chilled week at Barcelo isla canela. Hotel spotless and very wel maintained. Comfy beds, good food( restaurant can get a bit manic at times, but staff coped well) Lovely clean large pool and stunning beach across road. Vert quiet area, but bus available outside Hotel to Ayamonte for shopping. Can also take short trip from there on ferry to Portugal 15 mins across river. Would recommend this hotel. Hope to return

We were all inclusive and there were only two places to eat, in the buffet restaurant or at the pool bar. All inclusive was not available between 1-30 and 3-30 so we had to change and go to the restaurant for lunch. Common drinks also not available on AI not even local alternatives. Bar staff were very unfriendly and we were often ( deliberately we felt ) ignored whether queuing for drinks or waiting for service. That said Marco was the exception and the hotel were lucky to have him as he was an exception in both service and attitude. Food was of a very high standard with a huge choice. We enjoyed all our meals in the restaurant. Beautiful hotel and garden, water features and a brilliant location very close to the beach which was very busy and great for all kinds of water sports whether watching or taking part Strangely our rooms had no drawers. Many guests us included had to keep clothes in our cases which were unsuitable for placing on hangars. Also no shelves in bathroom for toiletries . On plus side the beds were superb.

We spent a lovely week in this hotel. Good choice of food, always found something to eat. We will return.

A clean and comfortable hotel, but soulless, as are most of the staff. If you're looking for Spain, look elsewhere. The food caters for a multi-national clientele, and by-passes real Spanish cuisine, and the noise in the restaurant is unbearable. Not one of our most memorable holidays, but the greatest consolation was meeting Sue and Stuart and their girls, Julia and Tracey, they made up for a mediocre experience, love you. Sorry but won't be back. Don't mention the entertainment!

We had a wonderful week at this hotel . The food was delicious and the staff were attentive. We would definitely go back again and also find other Barceló hotels to visit

Reviewed whilst there and wish to add more detail. Attractive hotel in a quiet area, but too quiet in the stormy weather we experienced. Hotel maintenance poor in some places: wet room extractors, indoor pool, and stair hand rail. Food was excellent at the start of our week BUT deteriorated towards the end: juice at breakfast tasteless, bacon under cooked & greasy (not crisp), griddled beef tough. . . Room shower silicon very mouldy - such a disappointment. We were offered a change of room after 3 days, but declined because of the inconvenience. Surely NOT to much to expect the shower to be cleaned. Barcelo Customer service manager sent a bottle of Cava and cakes as "compensation". An attempt was made to clean the shower in the indoor pool area but not very effective. Reception staff communication poor: unaware that the ferry to Isla Cristina had ended for the season..... when advised, did not pass this information on to other team members or travel reps. NOT the relaxing holiday we needed.