Tài Khoản Khách
ngày 16 tháng 3 năm 2024
Overall cleanliness can be much better. Mattress sheets, sofa beds looked not clean and have several stains. Towels does look clean too and when used, it does not absorb water. The master bedroom bathroom’s heater was spoilt. the side panel of the sofa bed dropped off and there are several sharp nails protruding so we cannot use it. We arrived ast 11pm so no choice we have to so with the apartment. Except for the nice colourful painting on the walls of the rooms, nothing was nice for this stay.
We feedback this to Trip.com and was informed that the hotel does not want to do any refund at all. They are only willing to change room but we have already checked out in the morning so changing room did not work for us. Despite this, hotel does not want to bear any responsibility for all the bad condition and poor experience we had. Fortunately , Trip.com came to us and provided compensation on the hotel behalf. What Trip.com did not only reinforce its a responsible platform service provider, it also gave my great confidence to always book through them.
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