The Malthouse

The person that checked me in (Oli I think) was very kind and welcoming. There was an issue with heating and hot water which Oli rectified straight away and was cheerful and helpful throughout. The chef on breakfast service was outstanding, friendly and got the food out in a timely manner, 5 stars for breakfast. Extremely tasty and good variety Dinner service was reasonably priced with a good variety, good value for money. Overall, this is a lovely place to stay and I would stay here again. The only constructive criticism would be to refresh the decoration in the rooms (just starting to get a little tired) and for the other staff to equal the friendliness and enthusiasm of the 2 mentioned above.

Not one for a relaxing weekend away. Good was nice Tv would not work, would not turn on and remote wouldn’t connect. Went down and asked for help, “I’m new to this place” was the reply and “I’ll get someone to help you” nobody did! Room was quite dusty, especially by the tv, as we were trying to find buttons to work it! Wouldn’t choose to stay there again purely because of the music blaring from our 3pm checkin. We’d read up and believed it started from 9:30 but that was just the live music. Not the chilled out experience we hoped for away from our hectic lives. Breakfast was nice but no coffee cups, run out of coffee and hot water, 1 person serving tables, seating tables and topping all stock up was a battle.

This review is about the hotel Well it was cheap £75 +£10 each for breakfast. Basically it was a nightmare. A band played below us so loudly I vibrated. This went on until 11.30but voices for another 45 mins. The cistern was broken. The breakfast was OK for the money but instant coffee satchets were accompanied by sauce bottles which had drips down the side. The whole place needed a good clean. Cant wait to get home for a sleep. Avoid and pay a little more

We stayed at the malt house last night We stayed here a year ago in the sister hotel the Swan The malt house was such a disappointment We had A meal on the restaurant which was so cold we had to keep our coats on . The food was ok but nothing like it was last year . We went to our room and we were right above the stage area below where the loudest pub. Rock band were playing until midnight . The room was literally shaking and we both had no sleep and headaches from the loud noise No warning of this when we checked in . The door on the bathroom was off its hinges and. No mirror in bathroom Dressing table but too dark to apply makeup at Very poor Do not book to stay here if you want a peaceful warm enjoyable evening and nights stay The young staff not really bothered and no refund offered or any compensation The rooms should not be availiable when a band is playing . Not acceptable I’m a musician and used to noise but this was just unacceptable

Nice food in the restaurant and staff were lovely however our room was awful. Damp, smelly, mouldy, dirty, neglected repairs. Only saving grace was the clean bed sheets. Wouldn’t stay there again and would suggest avoiding staying in their ‘annexe’ building to the main part of the site.

We came here for Sunday lunch with some family friends, we were a table of 3. Service was awful, Luke warm food and waitresses treated us like an inconvenience. Waitress dropped knife of baby’s head, cutting it and no apology. Review sent to their website but only good reviews are filtered.