AC Hotel by Marriott, Ipoh

The lounge on level 2 is way too bright. However, the executive lounge on level 10, as seen in the picture below, is more conducive but was not opened to all. So we had no where to hang around except the pubs infront of hotel.

We stayed here 8 years ago, when the hotel was formerly named The Shyuen. AC Marriot really takes it to the next level, when contemporary and modern meets as one. I am going to rate it based on the category: Room (5/5) The room size is neat, not too big, not too small. Comfortable for our little family. Hotel Lobby (4/5) Feeling relaxed and contented. It's just a bit awkward when there are too many stairs to go up and down a lot. Maybe. Facilities (3/5) The pool was great. The gym was also good. Loved the site of the penthouse and pavilion with the decorating landscape of the garden wedding theme. Some of the facilities are also not yet open due to being under construction. Parking (4/5) It can be quite challenging, especially reaching the turning ramp to the basement level. Hospitality (3/5) There are pros and cons here. Praised to Ms. Jagjeet for attending us throughout the pre checkin process. I called her to confirm and request the two rooms to be side by side, and also got windows. She briefed us smoothly. Only that time when we reached the hotel for checked in. Ms Yi Ying attended us at the counter. She said the deposit amounted to RM400 to be paid by card and continued saying the deposit would be returned directly after checking out the hotel. But after checking out, they say they would have to wait for 7 to 14 days period. We called the manager and they said to comeback to us soon.

Great hotel, friendly staff, there are place ar level 3 with kbox place. Just next to parkson (big shopping mall)

Room was as shown and very spacious. There was a window but a false wall as view since we had an inside unit that faces the other row of rooms. Love the nice scents from the shampoo/conditioner ‘ shower gel!!  Would be great if guests were allowed to connect to YouTube/Netflix.

Our three-night stay exceeded expectations. We were thoroughly impressed by the overall experience, and particularly by the exceptional service provided by receptionist Kai Jun. His professionalism and composure when handling a challenging guest were commendable. Upon arrival, our room was not yet ready, requiring a 20-minute wait. Kai Jun kept us consistently updated on the room's status, ensuring a smooth and comfortable wait in the lobby. While the hotel is relatively new and exhibited a slight paint odor, the use of fragrance minimized its impact. The culinary offerings were a highlight, with both the food and mocktails proving to be exceptionally delicious, complementing Ipoh's renowned food scene. The swimming pool was notably clean, and our spacious city-view room provided a stunning panorama. We highly recommend requesting this view. The staff's attentiveness was evident throughout our stay. They consistently greeted us warmly, adding a delightful touch to our daily experience. Room service was prompt and courteous, although we found it more efficient to request additional amenities, such as pillows and blankets, directly from the staff on our floor rather than via the often-busy phone line. One area for improvement is the parking gantry, which experienced occasional glitches, causing delays for several vehicles. Despite this minor inconvenience, we would highly recommend this hotel for a comfortable and enjoyable stay.

The location of the hotel is strategic, right at the heart of Ipoh. We ordered cocktails and they were brought up to our room at night. Overall, the stay was great!