AC Hotel by Marriott, Ipoh

Our three-night stay exceeded expectations. We were thoroughly impressed by the overall experience, and particularly by the exceptional service provided by receptionist Kai Jun. His professionalism and composure when handling a challenging guest were commendable. Upon arrival, our room was not yet ready, requiring a 20-minute wait. Kai Jun kept us consistently updated on the room's status, ensuring a smooth and comfortable wait in the lobby. While the hotel is relatively new and exhibited a slight paint odor, the use of fragrance minimized its impact. The culinary offerings were a highlight, with both the food and mocktails proving to be exceptionally delicious, complementing Ipoh's renowned food scene. The swimming pool was notably clean, and our spacious city-view room provided a stunning panorama. We highly recommend requesting this view. The staff's attentiveness was evident throughout our stay. They consistently greeted us warmly, adding a delightful touch to our daily experience. Room service was prompt and courteous, although we found it more efficient to request additional amenities, such as pillows and blankets, directly from the staff on our floor rather than via the often-busy phone line. One area for improvement is the parking gantry, which experienced occasional glitches, causing delays for several vehicles. Despite this minor inconvenience, we would highly recommend this hotel for a comfortable and enjoyable stay.

Good stay. Has all the amenities. Quite a huge room and very spacious. Feels like luxury hotel, very new. Good service. Things to improve, door is not sound proof and can hear people walk and talking outside. Smart TV in room isn’t connect to WiFi, can’t add WiFi in the settings, so options like AXN, HBO, etc only, can’t utilise the YouTube or Netflix app. Parking is free for guest, just need to validate, but when I drive to lobby for 1st time, the staff said guest also need to pay, so I park outside and cross the stress and get to know from lobby it’s free, then I have to walk back to get the car and park in lobby, abit troublesome. My room view sucks, open the window and you see literally a wall and it’s just pitch black. You will be charged extra RM3 per night stay for all Perak hotel as heritage fee.

A newly hotel and very clean with wonderful friendly staff.