Onsen Premium Suites @ Tambun Ipoh

Never stay here! 8 reasons I wrote to them: #1. You said check in time is 3pm but we waited till 3.12pm for you to come back to us on the QR code. By right you should have given ample time prior before 3pm for us to complete the check in process so that we can get into the apartment by 3pm. What a waste of our time. 😡 #2 We thought this is a hotel stay when we booked through Trip.com. The name Onsen Premium Suites @ Tambun Ipoh is so misleading. We thought its a hotel stay but turn out to be a apartment with no service at all. If we knew this is Sunway Onsen Suite, we wouldn't have book. #3. The locker is so so difficult for senior people like us to see. Please la, have some sense on this. We couldn't unlock the post box for the keys & needed help from the security guard. #4. For goodness sake, provide a tray in the bathing area for us to place the toiletries. We have to put it on the floor & bend down to get stuffs when bathing. You really have no sense of service. #5. We nearly fell while bathing because of the slippery floor. Please la provide bathroom floor mat for safety reason. #6. For goodness sake fix a mirror above the toilet basin. This is a basic requirement in a toilet. I have to run to the room for the mirror to shave everytime. 😡 And the floor was wet when doing that. Guna la otak! #7. This is the only mirror in the whole apartment & please la fix a light above the mirror. So dark! Can't hardly see myself in the mirror. Mana otak you! 😡 #8. We whatsapp called your mobile so many times but you never bothered to pick our call. Come on. Don't be so rude. 😡 We requested for a clean towel. If this is not part of the service, let us know quick la. We waited & waited

nice place and clean.. great location and have big swimming pool.. i will come back again

love all the facilities and services .easy to check in .the prices also affordable n next time sure ill stay here again n will reccomend to my friends an relatives .deposit rm200 is still relevan .

The room is located next to Tambun, easy for those who visiting. The room was clean, and everything is sufficient. It’s just a bit hassle, since one 1 key, it’s hard when the parking keys is not the same with the Access key. The rest is ok

This onsen suit is very near to the lost world of Tambun. We enjoyed the facility with family. Their customer service thru WhatsApp is good.

All okay, this is my 2nd time staying here with Fams. Location also good.