Gianemma Luxury Apartments

My friends and (a group of 21 young adults) stayed for 8 nights, and our experience was nothing short of a nightmare. Let’s start off with the personnel. They were unfriendly, rude and aggressive. The towels we received on the first day were white and clean. The following day we were given towels with yellow stains, and we were told that we caused the stains and had to hand wash them ourselves, even though we had no cleaning supplies. This is very funny that none of my 20 friends and I noticed these stains before, only after they were washed and ironed by the apartment cleaners. Throughout our entire stay, we were repeatedly threatened and intimidated, which nearly ruined our entire holiday. The management first demanded €611 in damages without providing any proof. When we refused to pay such an arbitrary amount, the police were called on us — simply for standing our ground. At the start of our stay we were told to pay everything in cash under the table, and not a single receipt was issued for anything – which is completely illegal. After further threats, the staff removed almost all bedding from our rooms, leaving us with no sheets, no pillow covers, and no blankets. (See photos as proof.) I used a towel still in our room and wrapped them around my pillow as I didn’t want to sleep on a dirty pillow🤮 On the final day, they again threatened us with police action unless we paid €370 for supposed damages — again, with no evidence provided. It doesn’t matter if you’re young or old — no guest should ever be treated this way. We were threatened, manipulated, and disrespected throughout our stay. Yanna and Nico, you should be ashamed of yourselves. Do not stay here

Terrible Experience – Avoid This Hotel at All Costs! Our stay at Hotel Gianemma was absolutely awful. From the moment we arrived, we were treated poorly. The staff—including the cleaning personnel and the manager—were consistently rude and unwelcoming. The rooms were dirty and it was clear that proper cleaning hadn’t been done in a long time. When we brought this up, our concerns were dismissed with hostility instead of being addressed. Even worse, at the end of our stay we were suddenly charged extra fees for supposed “damage” or “dirt” we allegedly caused—completely unfounded. When we tried to contest this, the staff became threatening and aggressive. We felt intimidated and powerless to defend ourselves. Additionally, many things at this hotel are done “under the table.” No proper receipts, everything paid in cash, and nothing documented. The whole operation feels shady and far from professional. Bottom line: This hotel was a complete disaster. Dirty rooms, terrible service, hidden fees, and a staff that intimidates guests rather than helps them. Do yourself a favor and stay far away from Hotel Gianemma.