BCC Loch Ness Hostel

It is very good to stay in hill area.

Bad customer services

24小時熱水，床鋪還算乾淨，但房間有股發黴的味道，位置很偏遠，非自駕不建議入住，價格還算可以。

Location spartana, ma con il necessario, pulizia sufficiente e apprezzabile la disponibilità del posteggio in loco.

It's a hostel, still that's no excuse for being dirty, especially as it caters for families, and couples seeking a quiet rural retreat. We were disappointed really, along side a loverly couple staying invthe Glamping Pods opposit to the Hostel next to a brook. It's a real pity the management need to be on site!!! Rather than operate from a telephone number where the operative does not know which location you are staying at; obviously it's a financial operation, no longer desiring to cater for return trade...! One to miss unfortunately, until the owner becomes a responsive one - rather than Greed.

Avoid at all cost. We travel by hostel as much as we can and do only expect basic amenities and comforts - but we do expect basic cleanliness, which this place is severely lacking! Arrived to the previous person's bedding left in a pile by the front door outside - along with an old pair of shorts. An email said to bring own toiletries, but I at least expected a toilet roll. Kitchen was pretty gross with a floor mat that I don't think has ever been cleaned and 2 damp tea towels. Chairs falling apart in communal area, with its 1980's vhs, tv, dvd combo - that didn't work. Would never come back. I've never left a place I've stayed feeling so itchy.

Shocking customer service. Won't answer the telephone and will only converse via text or email. When they do reply they are rude and argumentative and completely unhelpful when asked for advice and assistance. Not a great advertisement for Scottish culture or hospitality.

The worst place we have stayed at in Scotland so far. The place is disgusting, it's dirty. Wifi only works in the common area (when booking it only states free wifi). TV didn't work. Fridges were all filthy. We were booked in but couldn't get hold of anyone (tried several times) so, changed our booking via email, which cost us double the original price. There is so much wrong with this place. NOT RECOMMENDED.

You get what you pay for, which is basic accommodation, and I mean basic. I didn't sleep very well. The pillows were extremely flimsy and thin, and you're only given one duvet. The bedding also didn't smell as if it had been freshly laundered, but obviously I cannot prove whether it had or had not been done. The bathroom was clean enough, but you're again given the mere basics, which is a toilet roll and hand soap. All in all, it's okay. I would stay here again if I was looking for an affordable place to stay for the night, but I do think some improvements can be made such a a mat to wipe your feet on, better mattresses and bedding, and the reassurance that the bedding has been laundered. They do stipulate that you need to bring your own towels, but I do think a hand towel in the bathroom and a bath mat would be a nice touch. We didn't use the kitchen facilities so can't comment on that