Pandanus Beach Resort & Spa

A wonderful 5 star experience. Hotel and amenities excellent. Staff always helpful and willing to go the extra mile to make our holiday very special. All staff in reception Pubudu,Ajith,Chaturri,Sara,Dananjaya, Chanchala. Very helpful and friendly. Restaurant staff very attentive and helpful and made my birthday very special, the manager Suranga especially made every effort to make sure we were pleased with the food and even made sure my wife had special vegetarian food. Very helpful and friendly. Isuru also made sure things went smoothly. The waiters Dilip and Kalum dressed our table beautifully with happy birthday written in coloured rice and beautiful flowers and also our farewell table with an aeroplane of coloured rice and flowers. The Baker who made all the fresh bread and cakes was a brilliant chef. Thank you to all the chefs as their food was exceptional. Hotel position was beautiful. Rooms have a lovely view and very comfortable Kept to a high standard if cleanliness. Pool attendants and lifeguards very friendly and attentive , with good service. We would recommend this hotel to anyone.

I always write honest reviews and I would have given 5 stars if it wasn’t for a few things that really need addressing here.Let me start by saying that if you’re looking for a beach holiday (which luckily we weren’t)you’re going to be very disappointed as the beach is covered in unsightly sandbags due to the hotel coastline suffering severe coastal erosion.You are unable to walk along the beach and the seas are rough and after talking with a local it was confirmed that it is like this the majority of the time.The room we had was perfect and led straight out to the swimming pool as I had emailed the hotel beforehand and requested,which they kindly obliged.The food is the outstanding feature here with the Sri Lankan curries my favourite,everything was fresh and tasty with a great selection to cater for all.The day time activities were hit and miss and the lounge bar and billiard room were closed due to refurbishment but the Sky lounge was open.All staff were courteous and made you feel like a VIP but towards the end of the holiday I felt they were hanging around for tips which felt a touch uncomfortable as we do tip but you can’t do it for everyone.A few other things we noticed was that some of the sun loungers were broken and needed repair and a limited selection of drinks on the all inclusive list and no wine, but you could buy a bottle in the restaurant for £30 which is Dubai prices!.We didn’t bother buying any wine as the local Tuk-Tuk driver called ‘Sudath” who parks outside the hotel which we made friends with,took us to the local wine store amongst other places,Sudath also does realistically priced tours of the local area which were great fun and very authentic.All tours further afield I booked prior to leaving the UK with Bentota Travel Mart who were far cheaper than Mercury Holidays and due to having no beach the guys selling trips weren’t there,so it was a good decision in the end.We really enjoyed our 10 day stay here,we have found memories of the warm Sri Lankan hospitality and the beautiful country.I recommend staying here as a base as the hotel has 5* star dining and wonderful staff which outweighs the other niggles that I’m sure will be sorted.

The Best vacation ever we had with them. Staff is very friendly and willing to help you specially chathu sara susanthi ( great hospitality ). These days raining there nearly every day!:( roof top bar open every day!:) happy to stay with them and hope to come back

Incredible staff with beautiful beach resort. Room with amazing view. In the evening you can see sunset in your own room. Food taste really delicious every day buffet with a lot of deserts, I would like to thanks sarah and chathu for their greatest hospitality. We are definitely coming come. Thanks for the great service 🤗

Big thanks to all of them . Nice stay with beautiful resort. We hope to come back with our family because we love the Sri Lanka (like our second home) we are really satisfied with pandanus team with warm welcome delicious food specious room with they have the greatest staff with them like to mention some names Sara and chatu who belongs to our heart

Unforgettable holiday with pandanus beach resort and spa. Room has a wonderful sea view and specious! My room boy made my day very special with bed deco. We recommended all people who love to have unforgettable beach summer holiday:) big shout out to front office team especially thanks to chathuri and Sara, because they made our anniversary memorable with arranging chocolate cake and bed deco, love the food, delicious foods ever.