Home2 Suites by Hilton - Indianapolis/Downtown

Our check-in experience was extremely disappointing. The assistant manager, Beatrice, was unprofessional and rude from the start. Our room was not ready at check-in and we were told it would be delayed due to cleaning, but no timeframe was provided. We ended up waiting over an hour. When we were finally given a room, the one light was not functioning. I requested a room change, which was accommodated only then—despite the fact that I had asked about alternate rooms at check-in and was told none were available. It became clear that other rooms were available. Breakfast was also subpar: the food was dry, lukewarm, and unappetizing, and there was insufficient seating for the guests present. Additionally, the hotel is currently undergoing renovations, which was not disclosed in advance. Had we known this, we would have chosen a different property altogether. The carpets are stained and there is trash laying around in the lifts. The bedding is creased and based on everything else we observed, we wondered if it was cleaned ahead of our stay. I do want to note that Trip.com was very helpful and responsive throughout the booking and worked with us to address the situation. Unfortunately, due to the overall experience, I would not recommend staying at this hotel.

Lovely and convenient room. Hot water, coffee and tea are provided at the dining area. The pool is also enjoyable. Great location (close to the downtown area), with only a few minutes’ walk to important business district and sightseeing places.

位置在市中心，早餐也不錯

This hotel wasn’t bad. Our first had a broken ac unit so they got me another room the following day. The new room was more spacious and its was very nice. The hotel is in a building downtown so the building is not a looker. I also overlook they charge $48 a night for Valet parking and that’s your only option to park at the hotel unless you want to find a cheaper nearby parking garage. That $48 was a lot and kind of ruined the experience for me. I didn’t think to check because most hotels offer free parking.

It was clean, located in a great spot, and the staff was super kind. If we return to Indianapolis we will 100% stay here again!

This is the worst hotel I’ve ever stayed at. I travel several times a year and I’m shocked at just how bad this hotel is. I had several issues with poor customer service ranging from parking/valet issues, inaccurately advertised services and prices , housekeeping problems etc and every time I brought up issues to the staff they got super defensive and played the blame game instead of trying to resolve issues. Please do yourself a big favor and DO NOT STAY HERE.

Clean and comfortable hotel. Family accommodations. Excellent breakfast! Nice & helpful staff. Parking not too user friendly along with being expensive.

The overall stay was a nice experience. Our only complaint is we had to make 4 calls to the front desk, before we finally got the requested towels and wash clothes. It was a very unpleasant and unnecessary delay experience…

So there is no parking so we had to valet. The night time valet was not very nice. Plus forgot to check in our car multiple times so we had to wait for the car.