Hampton Inn Indianapolis-N.E./Castleton

No running water or hot for two days

Staying 3 nights. First night we got in late and left early next morning. No ice machine on our floor. You have to go to the first floor to get ice. We were gone all day the second day and got in late again. Entrance doors did not work. We had an employee signal to us from the desk to pull the doors apart to get in. Next morning went to breakfast (40 min before end of service) no food. Went to go swim. Air temperature was 67 degrees in pool area. The water was frigid, clearly not being heated at all. Went to desk. Employee just said “ok”. We go to the room which is decent (reason for the 2 not 1) to shower. It was fine. After the shower, we hear a clang. The shower handle fell off. We are on the “renovated floor yet the doors and walls are in very poor condition. The wall paper is new but peeling off at every seam and corner. We have one more night here 😩

Stayed one night with my teenage daughter due to a local softball tournament. First the positives. Every employee was great from start to finish. Rarely do you find all employees are great but it was true for this hotel. I was able to check in early after calling to see if anything was available. This was a life saver since the tournament was delayed due to rains. Breakfast was well stocked and the area was kept clean. Needs improvement. There are signs that the property is under exterior renovations through the end of 2024. I’m not sure if the interior is included but it is badly needed. The room was clean and fine. The hallways are not great, I would say multiple years overdue for carpet, wallpaper, etc. Checkout was a breeze and we were even given a couple of bottles of cold water for the road. There was also a welcome letter for our softball club and they put out some gatorade bottles and rice crispy treats for the team. This was a nice touch. I didn’t feel dirty after my stay so I would stay again but with the hopes of interior hallway upgrades.

So far the rooms are nice and renovated. Front desk staff was nice & helpful They also have breakfast in the front, hot waffles( with several toppings to add on ) cereal oatmeal. Coffee , tea, hot cocoa. As well as a big indoor pool. Overall a nice place.

We had our room taken from us. From there people that wanted to stay longer. We left with a quiet car ride. We live 1hr 30min from the hotel. We wanted a hotel after a long wedding. Bad Hotel.

I booked my rooms in June/July2023 for February 2024. I received an email the week of my travels that my rooms were canceled then I was charged a cancelation fee for their error. After a week I was still not reimbursed. Bad business. Unprofessional!!!

This reminded me of a terrible 70’s motel that you see in the movies. Do not stay here. It smells. It is dirty. There is construction going on that they never tell you about. This should not be toted as a Hilton property.

I read the reviews but, unfortunately, didn’t take their content as seriously as I should have. To be honest, the hotel is undergoing dramatic rehab and that may account for the run down appearance. But, that doesn’t excuse our first encounter upon arrival. The clerk on duty Saturday, October 7th, was rude to the point of being uncivil. It is the most unwelcome I ever received. She asked if I had an appointment even before I got to the front desk. Then she said “ID”. Not a Welcome to our hotel, not a smoke but rather a cold feeling of no interest at all that we chose her hotel to stay. Then she looked us up and said”Credit Card”. That’s it!! And, no mention of our Hilton Honors status or thanking us for our loyalty to the brand. We stayed at a Hampton Inn in northern Kentucky the night before and were treated as guests should be. So, it’s not the entire brand just some that tray guest poorly. The hotel rugs are stained and there was a moldy smell in our room and stronger in the bathroom. When we checked out there was no one at the desk when we left. Frankly, I expected better from Hampton Inn and Hilton properties. Management st this location needs to take a very honest look at their hotel operations!!

Enjoyed staying at this hotel. Nice service and clean. Hotel is near shopping center with all the good restaurants and popular shops nearby. There is an indoor pool, a gym and a complimentary breakfast that you cannot miss. There is 24/7 complimentary coffee at the front desk and juice upon your arrival. There is exterior renovations upon our stay but did not affect quality of our stay. Highly recommend hotel.