Staybridge Suites Kansas City-Independence by IHG

Tried to make us double pay. Very loud. Front doors lock and you have to enter side doors. Front desk attendant treated us like we were being checked into jail. The room was very nice but as a whole we would probably go somewhere else in town where service matches the quality.

Room was clean. Customer service was good. Breakfast was ok. Our toilet kept running but other than that was nice.

Staff was very nice. Room was decently sized. Breakfast was good with a wide variety of hot foods.

Property was near where we were going. Stayed 5 nights, towels replaced only 2 nights, garbage was not taken out from room. Breakfast was just partial due to “the truck was late” so no butter, cream cheese, syrup. Shower handle was broke and glued back on preventing water getting hot

We chose this property because of the reviews, but, it was disappointing at best. Our room was NOT clean. The last persons trash was in the can of the bathroom, “his or her” hair on the sheets, and in the shower after they shaved! Tiles missing in bathroom and mold behind them. Ceiling was bubbling and had mold/mildew. Sinks in bathroom did not drain. Went to front and had to get new sheets and remake our bed ourselves to avoid sleeping on the other persons hair. Again, we are realistic that this is not a high end place, but, their had to be better rooms.

Problem at check in. Came from out of state for a family funeral. Had ask for an earlier check in was told we could. Kevin desk clerk at check in wouldn’t let us check in early and was very rude. Will never be back.