Relais Villa Olmo - Place of Charme

Loved the pool and the winery tour. We had the Florentine steak and the food was amazing. Taxi from the Santa Maria Novella train station was about 50-60euros. Impruneta terracotta village was about 10 minutes walk from the villa and was beautiful. I could’ve easily have spent days and days there.

We had a terrible experience here! We were supposed to stay here the night of our wedding. We had booked the hotel over 5 months in advance and a few weeks before the reservation, I reached out letting them know that we would be checking in very late 2am or so and to see if we needed to do anything in particular. We gave them all the information they requested and confirmed with them day of that everything was set and they had everything they needed and we’d get the information for our room. I did not have my phone on me all afternoon/evening because I was getting married. Our driver dropped us off and I had to find my phone in the bags that were in the van. Upon checking, we had no information on email or whats app on how to access our room. There was a letter for other guests outside the front desk door on how to access their room, but we did not have one. We tried calling and whats app with no response. No where is there an emergency phone call listed online or in person. We ended up stranded here at 2am with no way to access our hotel room. We ended up making it to another hotel to stay the night and we received a very generic “apology” that there system had malfunctioned and not sent us the information. They did not act sincere in the apology at all. To make matters worse they would not refund our credit card (our original form of payment) and required us to do wire transfer. They have had our information for the wire transfer for over a week and we still have not received a refund. We started our refund process the day after the wedding. That was 6 weeks ago. The management seems terrible and completely unorganized.

This villa is set in a wonderful location just south of Florence and has superb views of the region. Our trip only afforded one night's stay and we wish we could have stayed longer. We had the garden villa room, which was perfect for our family of three. We found the drive in and back to Florence easy with a nav system. The hotel has an onsite restaurant - we ate both lunch and dinner here and found it very tasty. We also participated in the wine and olive tasting tour and enjoyed the experience. The town of Imprunetana is within walking distance and is worth walking around. The staff were all friendly and welcoming. This villa was recommended to us and we have already recommended it to others who are looking to explore the Tuscan region.