Verified traveler
ngày 23 tháng 9 năm 2023
The pros:
1.Everyone who worked on the staff at the property were great! Lobby people, gondola people, maintenance, housekeeping, waiters and waitresses,
the girls at the bar, drivers, greeters...everyone was friendly, courteous, helpful, knowledgable and awesome!
2.hiking trails and surrounding area were beautiful, mapped out well and enjoyable!
3.unique gondola trip up to the property.
the cons:
1.THE RESORT FEE. This was already one of the pricier hotels around Banff. Let me know the real price of my room up front, OR please tell ********** the real price so they can tell me instead of the bait and switch on my last day while checking out.
Maybe it was in the 70 page terms of rental agreement that no one ever reads when they book a room with **********.
Maybe it was in an email you sent me AFTER I booked the room that mentioned "a fee" which did not include a price,
just a mystery "fee" that could be $5 or $105 or $505??? If it was mentioned...my bad.
2.walls were thin. the family next to me had a kid screaming and running around his room for 3 nights
straight until 11:30-11:45 every night. It also sounded like they were throwing bowling balls around their room for some reason, lots of thumping and slamming of doors.
I called the front desk to complain and they did try to quiet the family down. Thank you staff!
3."deluxe" mountain view not so "deluxe".
4. room a bit beat up.
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