Pelham Hotel

The Pelham Hotel was a pleasant surprise! As a solo traveler, I appreciated the friendly staff and the cozy, clean room. While the location isn't in the heart of a bustling city, it's perfect for a quiet getaway. The on-site pub was a great spot to unwind after a long day. It might not be a five-star luxury, but for a comfortable and affordable stay, the Pelham Hotel definitely hits the mark!

Formal Complaint and Refund Request – Pelham Hotel I arrived at the hotel at around 10:00 PM after a five-hour drive, needing a few hours of sleep before an early start for work at 5:30 AM. Unfortunately, my experience was extremely disappointing and unacceptable. Soon after checking in, I discovered that extremely loud music was coming from the floor below. When I approached the reception, I was told that the hotel only has two floors and that the first floor functions as a pub and disco on Friday nights. I requested to change my room to avoid the disturbance, but I was told this was not possible. Despite my efforts to tolerate the noise, it only became louder and made it impossible to sleep. I returned to the reception around 1:00 AM to express my concerns again, but no solution was offered. Feeling helpless and exhausted, I decided to leave the hotel and sleep in my car. This experience left me cold, sleep-deprived, and extremely unwell for work the following day. This level of discomfort and lack of basic hospitality is unacceptable. Guests should be informed at the time of booking that loud music and disturbances are expected on certain nights. Had I known this in advance, I would never have booked the hotel. I respectfully request a full refund for this night’s stay, as the hotel failed to provide the basic service of a peaceful environment for rest.

A great stay A great stay. Jess very helpful and took us to our room. Highly recommended.