Zuri Hotel

Các đánh giá Zuri Hotel

Zuri Hotel

PH83+C9M, Benigno Aquino Ave, Mandurriao, Iloilo City, Iloilo, 5000, PhilippinesXem thông tin khách sạn
Zuri Hotel
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Đánh giá của khách

4.7/5
Đáng Kinh Ngạc
146 đánh giá
Đánh giá đã xác thực
Vị trí4.9
Trang thiết bị4.5
Dịch vụ4.7
Vệ sinh4.7
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Vị trí tuyệt vời(22)
Bữa sáng ngon(21)
Phòng tuyệt vời(17)
Vị trí thuận tiện(14)
Tiện nghi tuyệt vời(12)
Buffet ngon(10)
Đánh giá tiêu cực(1)
gibo_27
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
21 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 18 thg 11, 2024
We had a great stay at Zuri Hotel. We arrived early at the place, so we taught of leaving our things first at the lobby then go out for lunch before checking in. But luckily we were allowed early check-in which is 4 hours before the actual check in time. Location is great - situated at the side of SM Iloilo and just near various restaurants and attractions. Staffs are great as well. The hotel amenities are still in good condition. Flat iron and ironing board are both available at the room. The only negative thing for me would be that the shower heater is not so strong. Buffet bfast is great - with a wide variety of delicious food, and they offer different food in other days. Another great thing with the hotel is the rooftop infinity pool with a pool bar and jacuzzi. This is a plus. Will surely recommend this hotel and will surely come back!
Dịch
6/10
Phản Hồi Từ Khách Sạn: Dear gibo_27,Thank you for sharing your detailed experience with us! We’re thrilled to know that you had a great stay and appreciated the early check-in, convenient location, and exceptional service from our staff. It’s wonderful that you enjoyed the variety in our buffet breakfast and the rooftop infinity pool with its pool bar and jacuzzi – definitely guest favorites!We’ve taken note of your feedback about the shower heater, and we’ll ensure this is addressed for a more comfortable experience next time. We’re glad to hear you’ll recommend us and look forward to welcoming you back on your next visit!Best regards,
Herman
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 9, 2024
Người đi công tác
1 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 22 thg 9, 2024
The hotel amenities is limited only to the Gym, swimming pool and sauna. It’s location is quite excellent if you tend to go on shopping, bar hoping and visits to car dealers in nearby areas. It is also a few minutes away to Festive Walk. Very convenient also for people coming from and to the Iloilo International Airport. Buffet breakfast is not that grand, probably early morning there are plenty of foods choices but when you come to take your breakfast a bit later in the morning, the availability of foods are becoming lesser. Express check out is not the name of the game at Zuri. Guests should wait a minimum of 5 minutes to confirm that the room you have slept in is free from damage, lost items and the linens are stains free. Staffs are very welcoming, polite and friendly.
Dịch
Phản Hồi Từ Khách Sạn: Dear Herman,Thank you for your review and for sharing your feedback with us. We're glad to hear that you appreciated our excellent location and found our staff welcoming and friendly.We apologize for the limited amenities and the experience you had with the breakfast availability later in the morning. Your comments are invaluable, and we will work on improving our offerings to ensure all guests enjoy a satisfying breakfast, regardless of the time they dine.We also appreciate your input regarding the express check-out process, and we will take this into consideration to enhance the efficiency of our service.Thank you again for your insights, and we hope to welcome you back for an improved experience in the future!
Zaya1234
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 8, 2024
Vợ chồng
21 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 6 thg 10, 2024
祖里 After 7-8 years, I returned to Iloilo City.. This hotel surprised me, it is clean and well managed. Without wonter, its Chinese owner, you can pay via WeChat and Alipay here. I'm just little mad about hot water, I had to call customer service for 5 times just to let them know that we don't have hot water. hate it! They're too busy down. More employees I guess. But breakfast is 10/10 for Filipino tastebud like me. ❤️❤️👀 for western or vegan 5/10 .
Dịch
Phản Hồi Từ Khách Sạn: Dear Zaya1234,Thank you for your feedback and for choosing to stay with us after so many years! We're thrilled to hear that you found our hotel clean and well-managed. We appreciate your comments about the breakfast options and are glad you enjoyed it.We sincerely apologize for the inconvenience you experienced with the hot water and the delay in service. Your insights are invaluable, and we will take them into account as we strive to improve our guest experience. We hope to welcome you back in the future for an even better stay!Warm regards,
MjNarra86
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 7, 2024
Vợ chồng
16 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 7, 2024
The Hotel is very accessible, beside SM Iloilo City. Clean and very well maintained. They serve a variety of viands for breakfast to choose from. Food is good 😊 (though i did not eat so much)
Dịch
Phản Hồi Từ Khách Sạn: Dear MjNarra86,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
Krisha Alexis
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 8, 2024
Du lịch cùng bạn bè
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 5 thg 8, 2024
Everything was good. The room, buffet and the staffs. Will come back again. Thank you so much
Dịch
Phản Hồi Từ Khách Sạn: Dear Krisha Alexis,The team is overwhelmed with your feedback. We’re glad that you enjoyed your stay in Zuri Hotel. We shall hope to see you again on your next visit in Iloilo City! Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you soon!
John Vincent (JV)
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 6, 2024
Gia đình
24 đánh giá
3.5/5
Đăng tải vào 13 thg 6, 2024
I have booked for my family and friends 3 rooms, 1 in trip.com for my father and additional 2 rooms u der *********** to my sister and friends. We like zuri on sense of family friendly and its location. The price has a bit difference from its site, and the two apps. By the way this is at least 5 times we stayed here for 2 years. The only complaint we have at this time is the cleanliness, specially the food. There is cockroach on my brothers soup, he already partially consumed. He handed over to the kitchen staff, they also immediately get the food from the buffet as to my brother. Though minimum could be atleast someone will come over for apologies. Nada. Seems service protocol is not in place for 4 star hotel. We always like the local spread of breakfast buffet here. Apart from those, my family and friends still have a good stay.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest User,Thank you for taking the time to leave a review about your recent stay at our hotel. We sincerely apologize for the unfortunate incident with the cockroach in your brother's soup. This is absolutely unacceptable and falls far short of the high standards we strive to maintain, especially for a loyal guest like yourself.We understand your disappointment with the lack of an immediate apology from the restaurant staff. We are taking your feedback very seriously and will be reviewing our service protocols to ensure such situations are handled promptly and professionally in the future.We truly appreciate your understanding that mistakes happen, but it's how we respond that matters. Upon learning of the incident, our team immediately prepared a complimentary fruit platter to be delivered to you as a token of our sincerest apologies. Unfortunately, we were informed you had already left the restaurant.We value your loyalty and trust, and we hope you'll give us another chance to demonstrate the exceptional service you've come to expect from Zuri Hotel. We would love to invite you back for a complimentary breakfast for two (2). Please don't hesitate to reach out to us directly at Zuri Hotel so we can personally ensure a perfect experience.Thank you again for your feedback. We look forward to welcoming you back soon.
Người Dùng Ẩn Danh
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Vợ chồng
2 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 28 thg 11, 2024
So nice!
Dịch
Phản Hồi Từ Khách Sạn: Dear Sir/Madam,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
Tài Khoản Khách
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Gia đình
6 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 30 thg 11, 2024
The staff were friendly and helpful. All of them were very accommodating. The buffet choices were good…
Dịch
Tài Khoản Khách
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 11, 2024
Du lịch cùng bạn bè
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 16 thg 11, 2024
Overall experience is good. Just to share my observation, upon arrival at the hotel main entrance, nobody was there to assist us in carrying our luggage & we had to open the entrance door.
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for sharing your experience with us. We’re delighted to hear that your overall stay was enjoyable and that you found our amenities, surroundings, and cleanliness to your satisfaction.We sincerely apologize for the oversight at our main entrance during your arrival. Your feedback regarding the lack of assistance with luggage and opening the entrance door has been noted, and we will ensure this is addressed with our team to uphold our commitment to excellent service.We hope to have the pleasure of welcoming you back soon for an even more seamless experience.Best regards,
Người Dùng Ẩn Danh
Phòng Junior Suite
Lưu trú vào thg 10, 2024
Gia đình
22 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 20 thg 10, 2024
Relaxing day
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest User, Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
Ivy Motte
Phòng Hai Giường Hạng Sang
Lưu trú vào thg 11, 2024
Gia đình
4 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 3 thg 12, 2024
Zuri Hotel is the perfect location to be at the city center--a few minutes walk from SM City, and is direct route to the airport. The breakfast buffet is generous with a wide set of choices, has a rooftop pool and fitness area.
Dịch
Phản Hồi Từ Khách Sạn: Dear Ivy,Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay at Zuri Hotel and appreciated our convenient location, generous breakfast buffet, and the amenities we offer. Your feedback means a lot to us, and we look forward to welcoming you back in the future.Best regards,
Tài Khoản Khách
Phòng Hai Giường Cao Cấp
Lưu trú vào thg 5, 2024
Gia đình
1 đánh giá
4.5/5
Tuyệt Vời
Đăng tải vào 22 thg 5, 2024
The room is spacious... nice hotel.. the staff were accomodating.. delish foods
Dịch
6/10
Phản Hồi Từ Khách Sạn: Dear Guest User,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!
Laiya
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 7, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 22 thg 7, 2024
The best experience. Thank you so much Zuri. 😘
Dịch
Phản Hồi Từ Khách Sạn: Dear Laiya,Thank you for the perfect rating. We are glad that you appreciate it. Always remember that you are our dear and valued guest; it is only right that we give you the best service we can. Z you again at Zuri!
IceLim
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 6, 2024
Vợ chồng
1 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 4 thg 9, 2024
The location is very accesible, hotel is clean and staff are nice.
Dịch
Phản Hồi Từ Khách Sạn: Dear IceLim,Thank you for these wonderful and humbling comments. We are glad that you appreciate it. Always remember that you are our dear and valued guests; it is only right that we give you the best service we can. Again, thank you and we hope to see you again at Zuri Hotel!
Người Dùng Ẩn Danh
Phòng Deluxe Có Giường Cỡ King
Lưu trú vào thg 9, 2024
Vợ chồng
1 đánh giá
4.7/5
Đáng Kinh Ngạc
Đăng tải vào 15 thg 9, 2024
Great hotel, but scant parking. Superb guest service. Cozy and spacious rooms. Buffet is okay for its price. Delicious, but the selection is limited. Would definitely go back!
Dịch
Phản Hồi Từ Khách Sạn: Dear Guest,Thank you for your excellent rating! We’re thrilled to hear that you enjoyed your stay and found our rooms cozy and spacious. It's wonderful to know that our guest service met your expectations.We appreciate your feedback about parking and the buffet selection. We’re constantly working to improve our offerings, and your insights will help us enhance the experience for all our guests.We look forward to welcoming you back on your next visit!Best regards,