Royal Britannia Hotel

Just spent 2 nights at the hotel right on the harbourside. In short I thoroughly recommend. My room harbour view, comfortable, exceptionally clean, well appointed. What totally makes this hotel is the friendly and efficient staff. 5 stars to Louise and Joan who were outstanding. If you're looking for a friendly hotel with a nice bar serving good drinks and food then look no further. I will certainly be back.

Great location but otherwise just passable. Ilfracombe was a great place to explore before walking the Coast Path toward Dunster. The cleanliness left something to be desired. We didn't get their breakfast since there were plenty of shops and cafes for that.

This hotel is in a great location overlooking the harbour and close to everything. We were bought a night away as a gift from a family member and our stay included a 2 course meal with wine, we upgraded from the Grand Harbour Hotel to this sister hotel at an extra price of £25 for the hotel change and £10 extra for the date as we wanted a Saturday which we did due to the better views of the harbour. We found it strange that you need to check in through a door outside next to your hotel in a small office to recieve your keys but after a certain time you need to collect these from the bar when the office is closed. This hotel is very dated, the floor boards are squeeky so much so that we couldn't get a lot of sleep as all we could hear was people walking around and doors banging until around 3.30am. The bar staff which seemed to be 1 or 2 at a time were running everything especially of an evening when it was 1 person doing everything. We weren't impressed by the 'restaurant area' as it was in darkness, no tables laid out as if it was somewhere to eat, we tried to ask the bar lady how we order our 2 course meal but she was either so busy that we couldnt get her attention or no where to be seen! We looked around and looked in the kitchen and everything was turned off and there wasn't a chef in there, so after guessing that they either weren't serving food or it would be the busy bar lady cooking it, we decided to eat elsewhere. I have contacted Jordan the manager directly to be told it is an old building so it will be noisy, and that the bar lady was not too busy etc but dismissed the meal we missed out on, I have sent another email asking for a partial refund for this but this has been ignored, so not only are we unhappy with our stay and the service, we have also had to pay extra to eat elsewhere! The toilets in the pub downstairs has exposed wires showing, they were filthy and again hugely dated, there are two bar areas one that clearly state no children under 12 and no dogs, but they had both dogs and young children were in there at the same time! Very poor staff, service and in a state of disrepair so we will not be returning. A tip for everyone is that this company owns the following hotels: The Grand Harbour Hotel, The Royal Britannia Hotel & Harbourlights so I'm guessing these will all have the same service and attitude!