Park Hotel

Very bad experience receptionist was really rude she didn’t have clue what she was doing room was cold no heating bathroom wasn’t clean

I stayed at Park Hotel Ilford for one night (21–22 June 2025), and it was one of the most traumatising experiences I’ve ever had in any hotel. On arrival, I was told a £100 deposit was required. That’s fine — except the hotel made no mention that certain cards (like Amex) weren’t accepted. The receptionist contradicted himself repeatedly and my Amex was declined due to issues on the hotel’s side — confirmed directly by American Express. The staff were rude, aggressive, and dismissive, and the entire check-in process was unnecessarily stressful. I had to transfer £100 to a friend to use her card, and the hotel charged the card, claiming later it was a “pre-authorisation”. If that were true, the funds would have returned automatically — they didn’t. What followed was worse. When we returned to our room around midnight, we were horrified to discover hundreds of insects – moths, gnats, flies, spiders – all over the room: on the walls, lights, bathroom, and bed. We immediately went to reception, and after some reluctance, were moved to a second room. But even that room was infested — this time with live bed bugs crawling across the mattress. We captured everything on video. I was bitten multiple times, and the next morning developed symptoms of infection. I have a health condition that affects my immune system, and the situation was serious enough that my medical treatment was delayed due to a raised temperature recorded at a routine health check (38.8°C) and was given a course of antibiotics due to risk of infection. This has had a direct impact on my wellbeing. In their response to my complaint, the hotel admitted both rooms had “unexpected insect activity” but minimised the impact and offered no refund, no apology for the health consequences, and no compensation — just vague references to “high standards” and a generic statement that the matter appeared resolved once we were relocated — ignoring the fact that we were up all night, bitten, distressed, and had no real support from staff. This stay was distressing, unsanitary, and had a direct impact on my health and treatment schedule. If you care about hygiene, safety, and basic human decency — do not book here. Budget or not, everyone deserves to feel safe and supported, especially vulnerable guests. Even if you are just an "I just need somewhere to lay my head" kind of person DO NOT STAY HERE unless you do not mind sleeping with insects and bed bugs and being gaslit by employees. I wouldn’t wish this experience on anyone. If I could give it zero stars I would. You couldn't pay me to stay here again.

Terrible. There is no facilities, ambience, bar or anything. It doesn’t seem to be a proper hotel either. I was actually put into a room in a house in an adjacent street. I was also ‘charged a Deposit of £100’ upon check-in which was in addition to the room fee! I am used to the idea of a hotel taking a ‘deposit’ or pre-authorisation for bar & restaurant charges…. But this dump has nothing to spend £100 on!