Tài Khoản Khách
ngày 23 tháng 12 năm 2024
I recently stayed at this hotel, lured in by their false advertising of being a 5-star establishment. Let me be clear: this is far from it. Our experience from start to finish was a nightmare, and I wouldn’t recommend this place to anyone. 1. Room Issues: When we checked in, the receptionist gave us a room despite another staff member warning her in Malayalam (assuming we didn’t understand) that the door to that room wasn’t working. True to their word, the door didn’t work. The day we checked in was wasted in a back-and-forth circus between our room and reception as the door wouldn’t open or close properly. Each time, staff would accompany us, struggle with the door until it finally worked, and then just leave us to deal with it when the issue repeated. Eventually, the problem was escalated to the manager, and by then, someone was already attempting to repair the door. The manager himself struggled to open and close it, finally managing after several attempts, only to hand me the key and rudely imply that I was the problem. His condescending tone was shocking and unprofessional. 2. Spa and Hygiene Issues: The spa was a major letdown. The washroom smelled horrible, and the massage therapist coughed on me throughout the session. It felt unhygienic, unpleasant, and far from the relaxing experience one expects in a 5-star hotel. And yes, the pool is NOT heated 3. Overall Service: Complaints about these issues were met with indifference. No compensation, no meaningful apology—just dismissiveness. Final Verdict: This hotel isn’t worth the money. For the same price, there are plenty of truly beautiful hotels in Munnar that offer a much better experience. Save yourself the stress and disappointment—stay somewhere else!
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