The Mountain Courtyard Thekkady

It’s a beautiful location outside of the town A very beautiful space. The Ayurveda treatments are amazing The staff are very attentive and friendly. Dia was a fantastic therapist Reception helped us to organise trips It was clean The al a carte menu was lovely food with a good selection. The service was very good all the staff were very friendly and polite The garden is beautiful area my only disappointment was there were no comfortable seats to relax on in the gardens

It’s a beautiful resort located amongst nature, embracing nature a part of the nature instead of modifying it. Rooms were large, surrounded by so many trees and greenery that we felt like living in a forest itself, woke up to sounds of birds. 5/5 to resort, rooms, and ambience. It’s also located closer to main attractions. However, kids play area was a major disappointment, located in the basement it looked shady, loud, and lacked anything for kids to spend more than 10 mins. Breakfast too a little disappointing for a 5 star resort, spread was limited in terms of options as well as lacked taste. Check in was okay, they were not able to find our booking as done through an aggregator and mentioned we don’t have one. Spent 15 mins to sort this out and realised another family was facing the same issue. We found staff behaviour different from the hospitality we received over Kerala. There were no smile, no greeting, and no thankyou. They were not impolite but were neither welcoming as well which we found very weird. Only person who was proactively helpful was the parking security guard. I believe resort has extreme potential given location and nature however it needs an overhaul to utilize it fully.

A Lot to comment in positive and negative. Negative points to be improved easily with good management decisions. Note: we are foreigner family speaking 4 languages but not Malayalam nor Hindi…this is very important to mention here (some communication issues). First thing first: we spent 5 nights in the premise, which is enough to elaborate an equilibrated review, and we rent during this occasion 2 rooms. 1) Reaching the hotel, a picture conform to our expectation with a location nested into the forest (cloudy mornings filled with birds songs and silhouette rain forest trees ..lovely). 2) Access : road is narrow and prudence is required if you come with your own vehicle of unexperienced taxi. Given the slope rate and some sleepy sections, avoid to come with Tuktuk after your excursion if you are family with kids ..reception proposed us for excursion start toward city a tuktuk..does not make sense for family of 4..very heavy for tuktuk and unsafe. 3) Checking in is smooth and personal helped with luggages. A very quick introduction is delivered and a sheet of papers summarizing some trips for the near protected park managed by government rangers. 4) Excursions (TRIPS): we were told for booking go to the city and get to the ranger government location..we did or we tried …but as foreigner some tuktuk never understood what we asked for and had to go back to the hotel: To avoid this conversation “ where is the government entity ?” response “In the city”, where ? “in the city”, where in the city ? “Thekadi” , Q: “where Tekadi ??” ..no response..since there is no address on the sheet of paper.. after insisting..”ah it s at the junction..” Q “which junction which street ???”… finally they called a car driver and explained him we wanted to get to the ranger office. We noticed that 95% of guests were from India, some come with their own vehicle, for them all easy since there is no language barrier, we can feel this proportion as the staff sometime forget that we do not have local phone number or data plan… luckily some ladies at front desk do their best to help such as miss Jody. Among hotel activity you can enjoy cooking demo…interesting as we are foodies but..the cook is a bit too silent and just add ingredients without explanation..that was an occasion to laugh and share with other local guests. Traditional dancing: nice but a bit sad since there was a single dancer in murky underground. Kids toy area: outdated stuff mostly broken ..can feel aging things Tea/coffee time 4-5 very pleasant in the park, as well as fire at night. 5) Rooms are large and in good shape. However for a “resort” fridge totally empty no snack no drinks.. If you fancy a fresh beer like I do that’s not the place..no license in this establishment. WIFI totally lagging and several power outages experienced 6) Food : Dinner We love Indian food, but the dinner was terrible the first day, low quality not well cooked and soggy poppas, chapati etc..all the buffet was the same. Breakf