Sprise Munnar Resort and Spa

Excellent location. Staff very friendly and always going the extra mile to satisfy the guests. Special shout out to Tapash and Salyjis for making our anniversary stay extra special. Food is excellent in the restaurant especially the breakfast. Will definitely be back soon.

Everything was beautiful and new but they still have a few kinks to work out. Our door lock wasn't working correctly so we could only lock it from inside and had to leave it slightly open whenever we left the suite. Water took a very long time to heat up in washroom, and TATA play services on TV cut off after first day of stay because they weren't renewed. WiFi was on inconsistently in our rooms and internet service was better outside on the grounds than in the rooms when it WAS working. The restaurant was sadly lacking, both the complimentary breakfast and dinner ordered from room service were not executed well, and would appreciate some signage in the breakfast room indicating that there is a hand wash available (didn't even spot it until 2nd day and no one told us) and not to put the bread toaster to level 5 because it scorches the bread (it happened on three separate occasions in the 2 breakfasts I attended). However, the staff are extremely courteous and accommodating. We had a wonderful stay despite these hiccups and only hope the little things improve with time and training. The landscaping and grounds and spectacular.

We ( my parents and I) stayed in the resort for 3 days and loved the experience. The location is obviously very beautiful, but the staff goes out of their way to make you feel welcome, comfortable and at home. There were many small things that won our hearts. It was raining on one of the days and we needed to go to the restaurant. The resort does have umbrellas but all were in use. Alina quickly sent us her personal umbrella. The reception staff somehow managed to arrange a bathroom bath stool for my parents to use. The gardener noticed my mother observing one of the many plants keenly and when we were checking out, he gave her a sapling to take back with us. Many thanks to all of you for making our stay comfortable, memorable and special. Shout out to Alina, Thomas, Karthik and the gardener and the manager, Viju. Keep up the good work.