Jeff B
ngày 19 tháng 9 năm 2024
I would not recommend the Nobu Ibiza hotel. I might consider another Nobu hotel but would have to research past customer reviews more to see if there’s any alerts we should consider before booking. No one offered any verbal or written overview of the features and amenities included at the hotel and I found myself having to constantly call or go to the front desk to ask questions. I found the beach set-up like a 2 star hotel and the plunge pool with our suite was not deep enough or large enough for my wife and I to fit together (and the lack of heat made it frigid). I was a little disturbed by the pool for a number of reasons. First, there was only canned water available for 9 euros each. Second, the individual servers were rude, including 4 servers gathering behind our bed joking and speaking loudly. Lastly on the pool, we went out to have no one assist us, seating ourselves, to have a servers come 30 minutes later and inform us the entire row of beds (not a cabana) had a 200 euro/day minimum spend - someone should have said something sooner - of course we stayed as we were embarrassed to leave - and funny how the first 2 choices of wine we asked for were not available, but a more expensive option was. I tried to get order a dry vodka martini at the bar that 2 nights in a row was a fiasco, bartenders asking each other how to make it even though I gave clean instruction. What bothered me more was the bartenders appearing to ridicule me off the side for the drinks I ordered for my wife and I. The hotel is physically nice, and the food was very good, but I would recommend some sensitivity and cultural training for your staff. It could be that we spent a week at the Four Seasons Madrid and received friendly, welcoming, and overall exceptional service and had a 5 star expectation that couldn’t be met, but the items I referenced were within the hotel staffs control (attitude being the biggest gap).
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