Holly
21 tháng chín, 2023
Genuine negative review. The welcome from reception staff was terrible, there was no “welcome to this hotel, we hope you enjoy your stay, can we help you with your bags” zero effort made. The girl on reception just said “passports” to us & grunted that our room wasn’t ready. May I add there was 3 staff members on reception & all 3 of them were on their personal mobile phones giving no attention to any of us checking in. We were exhausted from travelling & just wanted to shower etc. I acknowledge that check in is at 3pm & this was 2pm but I had to ask for towels to use the swimming / shower facilities this wasn’t immediately offered to us. The room when we eventually were allowed in still had wet & slippy floors & it was extremely tiny, with no view! To be honest the room would be better off used as a sore room. Very dates decor & again tiny!! The breakfast the next morning was very very poor. One of the worst I have seen, the “fresh” fruit was days old & surely unsafe to eat. There was no staff member to help with any questions etc. one coffee machine between all guests, just not 4 star quality at all. Check out was another negative experience - I asked if there was a service where the hotel could help bring out bags to the port (this was something I noticed other hotels on the island doing) I was laughed at & told no it’s €20 for a taxi. We weren’t asked how our stay was or else I would have commented on a few things, I didn’t get that opportunity.
Overall,terrible!
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