Pickalbatros Aqua Blu Resort - Hurghada

We spent 8 days at the resort. And we have very good time. A lot activity for all people. Kids. Grown up A lot of entertainment everyday something new Variety of food suits all appetites. The crew and service are superb. I will visit pickalbatros over and over again E Gerges

We initially booked this holiday based on the hotel having a 5 star review on trip advisor. After spending 2 weeks here, this is my honest review of the resort. Personally I wouldn’t holiday at this resort again. After staying here I wondered how the hotel as a whole had a 5 star rating on trip advisor. Some parts of the stay could be rated as 5 star but certainly not all. At the end of the holiday there was a member of staff going around the pool area asking for positive trip advisor reviews for some of the pool staff. There is no doubt that many of the pool staff deserve a 5 star review, but encouraging a 5 star review for the hotel based on the fact that a attentive waiter at the pool may get a promotion isn’t fair and may mislead people into thinking they will get a level of service that just isn’t available. We stayed in Room 5252 ROOM - The rooms were spacious and were kept clean throughout our stay. The staff worked extremely hard to ensure high levels of cleanliness. The temperature in the shower could fluctuate at times, the rain shower head didn’t function correctly and was more of a trickle and the shower leaked water onto the bathroom floor after showering. The beds were quite firm, which we do prefer, the pillows aren’t the best, but overall we all slept well throughout our stay. We didn’t report any of the issues about the shower to the hotel as we weren’t overly bothered by them. FOOD - Unfortunately during our time at this hotel we all had bad stomachs. This started on day 4 of our holiday and went on for the remainder of the 10 days of our stay. None of our party left the hotel grounds during our holiday so we could only assume it was attributed to the food within the complex. Obviously this became a real issue for us and we weren’t able to enjoy our time here to the upmost. There is quite a variety of different food available at the hotel, although most is quite bland, you will be able to find something that is satisfactory to eat. After we all became ill, we all tried to avoid eating the salads and having ice in our drinks, we were advised by the hotel staff that all food is washed using filtered water. Avoiding these didn’t help stop the diarrhoea and it continued for all of us on and off for 10 days until we returned to the UK. All of our party are very well travelled, none of us have experienced anything similar to this. The way the food is reheated within the restaurants for a few seconds before serving is a little concerning, this may be something that needs looking at. The staff within the restaurants are very helpful and attentive. They are all very friendly and they all work hard to ensure all used plates etc are cleared from your table once finished. There are no children’s cutlery provided within any of the restaurants onsite, so if travelling with young children consider bringing their own cutlery and plates/bowls. At all the 3 buffet style restaurants there are external dining spaces under canopy’s.

The hotel is brilliant, the staff are very friendly and helpful, they will look after you without any hassle and want to ensure that your stay is one to remember. The lifeguards around the pool are friendly, the hotel reception staff are friendly and the catering staff are friendly too. Our room was cleaned very well by our cleaner who put an extra effort in with the towel art on the bed which added a finesse. The staff are very thorough when cleaning so the site is pretty much spotless everyday.