Hotelux Marina Beach Hurghada

Terrible experience – I strongly advise others to avoid this place. From the moment you enter the restaurant, it’s clear that the staff has no control over service. No one greets you, asks how many guests you are, or offers to help. You’re just left standing there, feeling invisible. When the buffet runs out of food, I had to personally go over to the chef and let him know — for example, there was no chicken. Later, I found a dessert I actually liked (which is rare, as I don’t usually eat sweets). After I finished my meal and returned for dessert, it was gone. I asked the chef again, and he said he would refill it. I waited 5–10 minutes, standing, while he filled up everything else. Eventually, I sat back down, only for him to come and say: “There’s no more of that dessert.” Why say otherwise if it’s not true? The staff don’t smile or show any sign of hospitality. Their negative attitude affects the whole atmosphere — it brings down the guests too. It truly ruins your day. The massage clinic was also terrible. Three of us went for massages and all of us had severe back pain the next day. We could barely walk. And worst of all: they pressure you to leave positive reviews — it feels forced and dishonest. I booked sauna time — it clearly states they close at 19:30. I arrived at 18:50, and they kicked me out by 19:00. Completely unprofessional. At the pool area, staff doesn’t clean up — if you don’t tidy after yourself, the place turns into a mess. There is no attention to detail and no effort from the team. ⸻ This was honestly one of the worst experiences I’ve had at a hotel. I give it 1 star, and I absolutely do not recommend it. Do yourself a favor — choose another place.

This hotel is good for family and restaurant is good eat is good and staff is really friendly and room is good and have good area and aqua for all family and animation team is amazing and really friendly and mini dico every day and show every day Chang thank you for this little time

We get a room which was in disaster/falling apart party of the hotel without room servise even if we ask for it 5 times. It was finally changed 8th day of our 10 day holliday. If you want normal/decent room as you pay for it in price of holliday you have to give them money to passport. Bathroom was in horrible condition. If you have even cold water to shower you’re lucky. Second rooms was little bit better, there we get every day room servise, so they’re servising just “better” part of hotel. Everyday we had to wait for beach towels more than half hour. Food is every single day the same. For breakfast don’t expect any fruit, it’s just omelet, boilled egg,some kind of sallami, cheese and pancakes. You have to ask even for piece of butter. The only possitive were cakes for dinner and lunch. Water is in small plastic cups so when you are going second time for water without giving them money they’re rude. Juice is just water with syrup. Everytime we had to wait and looking for plates, forks and napkins. The same is beach bar, there you can get everyday the same “hamburgers” and ice cream. The only good thing there is nice garden, beach and sea.