The Cascades Golf Resort, Spa & Thalasso

Room and restaurant are very good. The Golf course is marvellous. In the Spa & Thalasso I could excellent relaxing.

We had a wonderful stay! The facilities were clean and the staff were super helpful, especially Zekra at the front desk who made sure that we got neighboring rooms and that our stay was as comfortable as possible. Checking in and out was also handled very smoothly. We are looking forward to our next stay already.

What a great hotel, we stayed 3 nights and what a place so clean, staff so nice especially Mary from the executive lounge. The food was fantastic something for everyone, Drinks very well priced, the bus to there private beach was great every 20 mins . We did the Spa one day and that was so great at only 25 Euro for the afternoon. The pool was fantastic and everywhere was so clean.

We had high expectations for our stay at this 5-star resort, but unfortunately, the experience did not live up to what was promised. The first major disappointment was the “all-inclusive” concept. When you pay for all-inclusive, you expect most things to be included. Here, we had to pay extra for any drinks not produced in Egypt – which applied to a surprising number of options. Additionally, we expected spa facilities to be part of the experience at an all-inclusive spa resort, but that was not the case. They charge a high fee per hour to use the spa, which feels unreasonable when the spa is supposed to be a key feature of the resort. The price level at the resort was also a big letdown. Everything, from drinks to activities, was significantly more expensive than in Hurghada, which is nearby. This added to the feeling that you don’t get value for money. The cleanliness also left much to be desired. Our bed linen was not changed for an entire week, which is unacceptable for a place marketed as a luxury resort. On a positive note, the golf course was in excellent condition and very fun to play. It also has an impressive and large practice area with a great driving range. However, access to the practice area and driving range was not included in the green fee, and using it came at an additional cost. This feels wrong when you’ve already paid for both your stay and the golf. Furthermore, the rounds of golf took 5 to 6 hours because too many flights were allowed out in quick succession. If you teed off before 9:00 AM, the queues were slightly shorter, but planning your day this rigidly shouldn’t be necessary to avoid long waiting times. The food at the resort was good but did not meet the standard expected of a 5-star resort. Overall, the experience felt more like a mediocre 4-star stay, far from meeting the expectations or price of a 5-star resort.

Had a great 2 weeks at Cascades in room 6562. room was kept spotless by Ali Ayad who was a lovely young man with a huge smile on his face really enjoyed chatting to him. Pool area was beautiful as were the grounds beautiful views over the golf course. The beach was very nice with a nice bar and place for lunch the bus from hotel is every 15 mins. The service at Spikes pool bar was very good Gerges and Mohamed couldn't do enough for you always asking if everything was ok which it always was The food at Spikes was excellent everything we had was delicious thanks to all the chefs. we. would have a couple of drinks in the eagles nest before dinner the barman George made a great gin and tonic and was always on hand with a refill. Im not very good with buffet food but always found something but every body looked like they were enjoying the food with a very good selection. all in all a lovely hotel great staff we would have no hesitation coming back but would get a room away from the building work that's going on around soma bay

This was honestly one of the worst hotel experiences I’ve ever had. The hotel is completely mismanaged and disorganized. The layout is ridiculous – rooms are spread out in a way that makes getting to basic facilities like the restaurant, pool, or reception a tiring and confusing task. It feels more like a maze than a resort. The lunch experience was a complete joke. No open buffet, just a fixed set menu with barely any variety. For a so-called 5-star resort, this is not just disappointing – it’s unacceptable. Staff performance was equally poor. I was repeatedly given wrong directions to rooms and restaurants. It’s clear the team lacks proper training and basic knowledge of the hotel layout. The most shocking moment? After I checked out, I politely asked for a bottle of water before leaving – it was a hot day and I had a long drive ahead. They refused, saying I had already checked out. I wasn’t asking for much – just water. The lack of basic hospitality and human decency was unbelievable. This resort fails on almost every level – service, food, organization, and basic courtesy.