Iberotel Casa Del Mar Resort

If I can rate this hotel more than 5 stars, I will do so. Those people are hospitality gurus, the way they treated me and my family made us all overwhelmingly happy. Every single detail was taken into consideration and exceeded my expectations. -Once in the restaurant my son was hesitant and in seconds the chef made him a special order that suits his taste. -Snacks and pizzas are so yummy. -The hotel is nice and cozy. -The views are relaxing. -Super clean Rooms, Pools and restaurants. -The main restaurant served seafood several times. However, It was never smelly and this is a plus. -Access was available to Jaz Casa Del Mar's lovely sandy beach. Words won't express my feelings when the hotel sent me a complimentary birthday cake on my birthday and another compliment was sent the next day (fruit platter, nuts and maccarons😋😋) Special thanks to reception team members (Mohamed for his close follow up on any issue, Ibrahim for his complement and Philopater for receiving us). Special Thanks to the pool bar men (Abd El Salam and Mina) they served delicious coctails 😉👌 -Special thanks to Ali Barakat in the Snacks bar -Special thanks to Ali & Hamdoun in the main restaurant. -Special thanks to Mohamed from the room service team. -Special thanks to Fares at the beach. -Special thanks to Sentido's team for making our vacation an unforgettable one. Will be back again soon ISA All the best...

We were disappointed with Iberotel Casa Del Mar. There were quite a few important negatives that dragged down the experience. We will not be returning. If you don’t mind cold food, no sleep and being harassed, then you’ll be ok. Room Hotel was very loud at night, until 1am. Mosque woke us up every morning at 4.30am. So we were getting very limited and broken sleep. As our room was right next to the Little Bar/entertainment seating, we asked at reception if we could move rooms in the hope of a better nights sleep, to which the man who served us was rude, shrugged his shoulders, and said ‘I can move your room but it won’t make a difference’. To make matters worse, coupled with the noise, the bed was uncomfortable and very hard, even with a mattress topper. It felt like sleeping on concrete. The shower in the bathroom was revolting. When you stay in a hotel, it is always expected that the shower grout/sealant will be a bit dirty as it is difficult to clean. However our shower clearly had not been cleaned for a long time, photos are attached for reference. Minibar noisy, dirty and not included - very expensive too. Only x2 sockets, not enough. Housekeeping failed to fill our shampoo and body wash more than once meaning we had to leave a note. We also got to night 8 and our sheets had still not been changed, so we had to leave a note for that too. Food Disappointing. Some of it we really enjoyed, however, there was no consistency. More often than not it was lukewarm, bland, fatty and cold. On an evening the carved meat and fries were consistently cold. Bread and cake stale. They offered food from the previous night cold around the pool. Menu at the Italian (on the evening) was very limited to seafood only. Very hot in the restaurant and limited outdoor seating. Dirty table/cutlery on more than one occasion. No self serve ‘snack bar’ by the pool. There’s a sit down food area but with a limited menu. If you wanted something quick on an afternoon, this was not possible. Drink Not good. Soda and lager ok, however, cocktails were awful. Vodka had a horrible aftertaste. No bottled water and only a glass bottle in the room. Dangerous for use in the bathroom when brushing our teeth. Lager served in a tiny glass, no more than half a pint. ‘Fanta’ and juice served from a bottle, often warm left on the side. Pool Good, enough seating (could find a sun bed throughout the day) but doubt there would be in Jul/Aug. Little/no chlorine in the pool however. The heated pool was louder and the non heated pool quieter. Hot tub felt and looked dirty. Staff Ibrahim on the pool bar by the unheated pool was brilliant every single day. He was friendly, attentive, and welcoming. He should get some extra time off. The service when eating was generally excellent, with drinks being brought over to you and plates cleared quickly. There were however some members of staff who would ignore you whilst waiting because they were on their phones. It was reall

You can´t really fault anything in this hotel. We visited this place at the beginning of March 2025. Hotel staff is seriously very welcoming doing everything they can so you can to feel cherrished, comfy and at home. They do not ask for tips and if you tip them they share it all together. We had no stomach issues, reasonable selection of food. At least once in your stay you can visit Italian restaurant for "special" dinner. Guests were mixture of Czechs, Slovaks, English, French, German and Polish aircrew who change daily. This time of year there were hardly any kids. My favourite staff were Ibrahim from pool bar and Ahmed Saif from restaurant. Beds are very comfy, some international programs on TV, decent sized rooms, heated pool. There are some sports activities during the day and evenings entertainment possibilities.