Makadi Palace - All Inclusive

Visited makadi palace June 3rd for 2 weeks from Manchester. This is our 32nd visit at this hotel and loved every moment yet again, we always ask for block 5 prior to arriving ( any room) and they always aim to please. The room is kept 100% clean by the housekeeping team and we have no complaints with housekeeping at all. We had a flood ( not a leak ) from a broken pipe whilst we was out one evening to return to our room with 6 housekeeping team mopping etc to get it back to standard they worked really hard ! So a big shout out to the team. There is always something not working (but that is life )ie the phone but after a conversation with reception it was working the same day. We had dinner at Discovery , Botanical , Thai and the Dome and nothing to complain about at all. The restaurant teams work hard and friendly staff. The Dome is lovely now it has had a refurb and the food is a different standard for the better, We are told the Discovery and Melange is also due a refurb hopefully this happens as the Discovery is definitely in need of this , but Handy and his team are fabulous. We had lunch in The Melange and Sunset bar and again very friendly and helpful team , never had to wait long for beverages . The Piano bar is our favourite in the evening but it was difficult to get a seat but probably due to us having dinner later , we went on the lobby bar outside and got seats easily, also difficult to get seats at the joker bar inside and out , but wasn’t a problem . Think due to the Grand being closed for refurbishment. The new cocktails are lovely . Mr Wael Bakr , Mr Hatim and all the other senior managers do an amazing job along with all their service managers to keep everyone happy . We do tip people when given a great service , but we don’t find they linger around for a tip just happy when we give it. Lastly the staff on the beach serving drinks are also very good , All in all a fabulous holiday once again , so see you In September for our 33rd visit . Thankyou Makadi Palace, Mr Wael Bakr and all the staff, see you again soon

I had a deeply disappointing stay at Makadi Palace and cannot recommend this hotel to anyone. From the manager down to the housekeeping staff, almost everyone seems to be focused on getting tips. If you don’t tip, their attitude changes drastically — from polite and welcoming to cold and indifferent in a matter of seconds. On the beach, it’s impossible to relax. You’re constantly harassed every five minutes by staff trying to sell you overpriced “special offers” like massages, excursions, photo sessions, and more. Instead of enjoying your vacation, you feel like you have to be on guard all the time. One of the most misleading things is that the beaches are not sandy, but covered in corals, making it very difficult (and even dangerous) to enter the water without special footwear. This crucial detail is nowhere to be found on the hotel’s booking pages or tour agency websites. The only positives I can mention are the beautiful scenery and the variety of themed restaurants. Sadly, that’s not enough to make up for the overall discomfort and lack of professionalism from the staff. Makadi Palace is not a place to relax and enjoy your vacation. Unfortunately, for me, it was an experience to avoid.

Very beautiful place to be spending your vacation. Nice rooms.Good variety in food. Lots of charm and great atmosphere. Staff are kind and very friendly, and make a great effort to help you in times of need. We are definitely looking forward to be going back again.

It was one of the great experiences in Makadi. Friendly and helpful FO staff provided a good service during the check-in process. Our room view was wonderful of pools and natural environments. The hotel has a pathway that connects other 3 hotels gave us to go by the beach. Beach operation was good, providing basic snacks and drinks. Food on the buffet was enough after our experince in UK. Thanks to Mr John who took care of everything related to our vacation in the hotel. Nice staff taking care of you.

Tired and dated,go somewhere else, food and drink have gone down massively in the last couple of years.needs serious modernization.dj plays same music night after night.place was great before COVID but a shadow of the standards since then, avoid.

Terrible disaster in the Botanical Garden Restaurant, which is part of the hotel and which you have to reserve in advance. The waiter was unfriendly, the folded napkin was dirty on the inside, and when we ordered lemon soda the waiter was obviously already overwhelmed. The food that was prepared was uncreative and absolutely tasteless. That's why there is only a photo of the botched banana split, which was simply inedible. The other dishes looked and tasted horrible. Even though the peak season is over, you shouldn't sink to such a level. I've eaten better in company canteens than here. The Thai Garden Restaurant next door, which is also part of the hotel, is the exact opposite. The staff are very friendly and committed. The dishes in the Thai restaurant are well prepared and tasty across the entire menu and the chef even comes personally to ask if everything is OK. A big compliment to the staff at the Thai restaurant. Which is why one has to say, it would be better to close the Botanical Garden rather than subjecting its guests to such rudeness and terrible food!!!!