Caesar Palace Aqua Park Resort - By Sunrise

Now we are home and safe I feel I can give a true review of this hotel. I took photos as I could scarcely believe what I was seeing. The hotel has a large Egyptian clientele. Not really welcoming for Europeans so don’t understand why they take our money. The rooms are filthy and everything is either worn or broken. The bathroom was absolutely vile. Everything was broken and stained. Dripping pipes that made the floor constantly wet. The balcony had 2 chairs, both of which were broken so could not be sat on. The cupboard holding the fridge was broken and so was the bathroom door. The plaster was coming off the wall due to damp. But the absolute worse thing was the food. Every day at 3.30pm large containers of cooked chickens were brought out and left, wrapped in cling film, in 32degree heat until the barbecue started at 7.30 pm.in the dining room the staple offer of the day was bird beak casserole. The containers were dirty and the worktops were not cleaned. There were no napkins at the tables. Lots of people complained that there was no food suitable for children so they brought in bananas but these had to be booked individually for each child ( I am telling the truth). We were given notice to quit after 2 days as our travel company Hervezde had not paid for our rooms. The rep Rezy was no help. He was charming when he wanted us to use him as a taxi or buy trips but when we needed help he was unable to be contacted. The reception staff were surly and rude and would ignore me to speak over my head with someone speaking Arabic. We are in the process of sueing our holiday company Jetliner for a full refund plus compensation. This was not the hotel that was sold to us apparently everyone there had a change of hotel.

The beds were the most uncomfortable feeling the bathroom toilet was broken the toilet would continuously flush, shower was broken so it leaked all over the floor (me and my partner hadn’t even used the shower this was check in) which caused my partner to slip and and fall I tried speaking to management but no spoke English they was not helpful at all. The food was terrible I wouldn’t even feed it to my dogs. Me and partner just tried to stay out of the hotel as much as possible. I had jewellery taken out my room when I went to the manager he tried to go through me and partners belongings as he called us liars.

This hotel is an absolute disgrace LOVEHOLIDAYS should not be offering this to anyone. Hotel is filthy in dire need of a revamp. Smoking aloud virtually everywhere, food absolutely awful we could not eat in the restaurant. Large groups of Egyptian men arrive on a daily basis and take over all areas of the hotel. There is no children’s club the animation team was awful. The onsite salon is a total rip off paid for facials which were done very poorly. My daughter had her hair braided with extensions which only lasted 24hour And was not exactly cheep. Manager was extremely rude and very aggressive to ward my self and daughter. Would not recommend this hotel at all unless you want to try a bush tucker trial.