D4715UQpeggyw
ngày 14 tháng 7 năm 2024
We had made a reservation several months ago. When we arrived to check in on Saturday, July 13, 2024 the extremely flippant person at the reception desk said with wide eyes and a surprised look, “we don’t have any rooms”. Upon looking up our reservation said person continued with “yep, we cancelled that reservation and tried to call you”. After I let the person know I had not received a phone call or email, the person said “oh, we don’t have your contact information” (I am a rewards member with my contact information permanently with the company). Unfortunately, I will not be using Best Western again after this experience.
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