Tài Khoản Khách
ngày 1 tháng 4 năm 2024
My recent stay at Vista Beach Retreat left much to be desired. Firstly, the room was disappointingly small, and upon entering, I noticed a strong paint smell. When I brought this up to the staff, they simply attributed it to opening the balcony, which did not address the issue. Secondly, I specifically requested a wake-up call for my early morning flight at 5:00 AM, but unfortunately, the reception forgot to follow through on this request. As a result, I almost missed my flight, adding unnecessary stress to my departure. Furthermore, during check-out, no staff members came forward to offer assistance or inquire about my stay. This lack of attentiveness and customer service is unacceptable and only adds to the overall disappointment of my experience. While I found the food to be passable, it was not enough to redeem the shortcomings of the hotel. While the owner may be well-intentioned, it's evident that the staff are in need of training or additional support to provide a more hospitable environment for guests. In conclusion, my stay at Vista Beach Retreat was a regrettable experience, and I cannot in good conscience recommend it to others. Unless significant improvements are made, I will not be returning for a second visit.
Dịch