Grandes Rousses Hotel & Spa

This was my 4th visit to GR having left a 5 star review in May 2023. Unfortunately had to check out a day early this time due to multiple issues. What's gone wrong since my last visit: No welcome treats or stocked minibar anymore (now have to order) My friend's room wasn't ready when we arrived after 4pm, cleaners still in there Found someone else's shoes in my room, seriously !!!! Bone in my breakfast sausage which I had to spit out Friend had to go to reception 3 times to get his door card working Our bikes (£25k+) left in unsecured storage unlike previous years Offered free aperitifs then tried to charge us for them Reception took 3 attempts to get our checkout bill right, kept trying to charge for 3 nights when we left early Jules at the bar was helpful throughout. Management did email back but felt like generic responses rather than genuine concern. The location is still great but for a 5 star hotel these basic things shouldn't be happening. Really hope they sort it out as we've loved coming here in the past.

Lovely Hotel. All staff extremely friendly and helpful. The view from room was awesome and the pool on terrace gorgeous and warm.

The staff was very friendly and helpful. Breakfast and dinner meals were both excellent in the hotel restaurant with other nearby options for meals as well. Very nice view of the Alps while sitting on the back balcony. Although the room was very nice, while staying on the 2nd floor, there was a constant "rat-a-tat-tat-tat-tat" noise that started in the morning and continued in to the evening, likely emanating from the first floor, kitchen perhaps. I asked a front desk staff to listen, but he had no clue as to its origin but said he would look into it.

We recently stayed at this hotel for a ski trip, expecting a 5-star experience as rated. While the location and resort were beautiful, our stay started off stressful due to poor communication and service issues. Although things improved, the overall experience did not meet 5-star standards. Upon arrival, we were warmly welcomed and shown to our room, which had a stunning view. However, we soon discovered significant water damage in the bathroom ceiling, with water dripping down. After reporting it, a staff member inspected the issue but left without further communication. Frustrated by the lack of clarity, we had to seek further explanation ourselves down at reception. After a long travel day, we had to repack and move. We were offered free drinks (only after asking). Dinner was also disappointing - two overly salty pasta dishes and a couple of glasses of wine cost €100, which felt excessive for the quality. Hoping for a better experience, we stayed optimistic. The next afternoon, after skiing, we returned at 2:30pm expecting our new room to be ready. It wasn’t. Instead, we were told we needed to check in again, despite already checking in the night before and moving rooms once. We were left waiting in the lobby, tired, and in full ski gear with nowhere to go. We opted for the spa but had to retrieve our luggage from storage and unpack our belongings in the middle of reception, which was not only inconvenient but also embarrassing. The front desk made no effort to assist or provide alternatives. Adding to the frustration, we were initially asked to pay for spa access. Only after explaining our situation did the spa receptionist kindly let us in for free, a gesture that should have obviously been arranged by management. When our new room was finally ready at 4pm, it was an upgrade but lacked a bath, and the breathtaking view of our original room. When we raised our concerns with a manager, we felt we had to push for fair compensation. Initially, they offered just a free spa session. After discussion, they agreed to a discount on the first night, but the negotiation process felt unprofessional. Other issues further diminished our stay: No rosé or beer available at the bar one evening. Only one towel provided in our room. Housekeeping diluted our body wash instead of replacing it. Housekeeping knocking at 9am daily, seeming annoyed when we were still inside. One evening, a group of visibly intoxicated guests, seemingly under the influence of more than just alcohol, disrupted the bar, shouting profanities and engaging in illicit behaviour. Instead of intervening, staff greeted them warmly, creating an uncomfortable atmosphere after an already stressful day. That said, some positives deserve mention. Management responded quickly to issues, even if the solutions were lacking. The concierge, waitstaff, porters, spa team, and bar staff were lovely and friendly. The ski-in/ski-out access and ski shop were excellent, and the live music in the evening was f

Excellent location. In front of ski lift. Staff were all very good Very nice pool area. Breakfast was disappointing though. Limited options. Overall a very good hotel though.

Incredible experience in all aspects! Beautiful hotel and rooms. Gorgeous views. Perfectly located close to restaurants and lift to slopes. Staff are very attentive, courteous, and extremely helpful. Nina was above and beyond and made our stay wonderful. One of the best hotels we have stayed at. Highly recommend.