Xihai Hotel

Very nice place with nice restaurant. Perfect to sleep at the top after enjoying sunset or sunrise. Just be careful to book block A, which is the newer building

We booked a balcony room with view and we were not disappointed. The room was spacious, clean with full amenities, with torchlight and winter jacket. The view is amazing. Food is reasonable given the difficulty in logistics. Everything is transported manually by human carriers. We enjoyed the stay at this hotel.

WingB is aging but not too bad for the room condition which we stayed at 2 beds/ family type. Good enough for one night on the top of Haungshan. Worth the prices. Dinner there was also fine.

We stayed here for 3 days 2 nights. We choose this hotel due to close proximity to Tianmen Mountain cable car station, just 7 mins walk away crossing the road. Hotel interior is cosy and classy. We are happy with the stay and highly recommend to our friends and family to stay in when they come over to Zhangjiajie.

The lady at the front desk 西海小张 took the initiative to help us upgrade our room to Area A. The room was not big but well equipped. 西海小张 also helped us to plan routes and provide various reminders, which is very considerate. We were very satisfied with the service. 5 stars for 西海小张. Thank you very much.

Dirty plates, no hand washing stations or even sanitizer at the buffet. Unreasonable price, food is 10x the price outside the mountain (¥400 for eggs and fungus), uncooperative service manner, room card didn’t work, bathtub dirty, the servers don’t pour your tea or try to provide you with any form of service whatsoever except for one who we initially ordered from was polite and helpful. Would definitely not recommend this hotel. ¥600-700 for the regular room with good view would be fair, food maybe 4x the price of outside would be reasonable, but this is completely irrational. The workers, while I’m sure they’re lovely people, don’t understand the concept of service. And I’m sure the owners are the same to lack training and maintenance for basic hygiene and functionality of amenities such as room cards, hand washing stations, clean plates or basic value for services provided.

设施：superb. Equipments like lights and dawn jackets appreciated!!! 卫生：clean enough 环境：nice location for sunset/sunrise and all major spots !! 服务：Mr方 provided enough information to enjoy 黄山 and the hotel through 微信. Map provided was convenient for planning. Highly recommended!!

Finally brought my family to Huangshan. Booked a 4 bed room at Xihai hotel, it is much better than expectations. Automatic warm toilet seats with bidet function. Overhead projector in one of the rooms. Warm and responsive service from guest butler Sanbao（三宝）, issues (toilet seat remote controller battery and room temperature) reflected were resolved quickly and satisfactorily. Hotel staff are very friendly and courteous, hotel front desk, doorman and morning breakfast staff.

The hotel facilities are fine and clean. Down jackets are provided in the rooms and can be worn for going out at night or watching the sunrise. All the staff were very friendly and helpful, and the check-in process for foreigners was smooth. They upgraded our room for free when they found out we had a small child with us, which was very helpful.