J·Mountain Hotel

Truly amazing! Great services. This hotel is worth the steep price. It is a work of art and the service is impeccable. The room is designed with low key luxury style and has stunning views. It is very close to the cable cart to yellow mountain. The best experience I have ever had - not your typical big chain high end hotels.

Our stay at the J. Mountain hotel was beyond our wildest dreams. I rarely leave reviews but our 3 nights here were so stunningly exceptional that we felt driven to express our gratitude and appreciation for the stellar staff, service, and beautiful setting of this hidden gem of a hotel. The service was without exception some of the best if not the best I have ever experienced at a hotel, and I travel often, having visited over 20 countries in the last few years alone and stayed at many beautiful and well-known five-star hotels and brands. Despite being a very young hotel (having just opened in September) J. Mountain Hotel holds its own and then some. It began months before our stay when we reached out to the hotel on WeChat to ask for guidance on equipment, tickets, and transportation. As we are visiting from America the area isn’t necessarily the easiest to access or plan for. Responses were almost immediate no matter when we reached out and always went above and beyond. For instance, my mother is nearly 70 and although very active was worried about slipping and falling while hiking in icier conditions; they offered to even purchase crampons for us should we wish although they advised us we would not need them for the time of year we were here (they were right). While here their thoughtfulness included texting us updates on and warning us about inclement weather while we were hiking around Huang Shan (there is cell service), drying and fluffing our wet gear when we returned from a particularly wet hike, and most astounding of all resolving an incredibly stressful issue we had with an upcoming flight that had been canceled (they suggested and secured alternative means of transport to a second city and then arranged for a different flight with the airline directly). We must specifically give our thanks to Hotel Manager Ryan, who is young but clearly extremely talented and excels in his role. He not only oversaw and proactively sought to help us on every front but was responsible for resolving our flight emergency. He also clearly had directed staff to help us to their utmost ability at all times, including having breakfast and dinner ready for and served to us at the times we requested. Ryan also personally met us and gave us a tour of the hotel and its history and design, as well as accompanied us to the art gallery and an evening tea tasting held in the gorgeous tea house on the grounds. He checked in with us every day and night and made sure everything was to our liking. Driver Wang Kai was our personal chauffer throughout the stay and was extremely courteous, professional, and attentive; he was always there to pick us up and see us off at multiple locations throughout our trip and not once were we ever allowed to wait. He even brought us hotel slippers and large down jackets to change into out of our soaking wet gear when picking us up at the end of a hike. When we said we did not think we would need some of the gear they offer their guests, we noticed he packed it in the car just in case we changed our minds and needed them later. I could literally go on and on but wanted to make sure I left room to appreciate how beautiful the hotel itself is and how much attention to detail has gone into its design and planning; at almost every turn we discovered something that added to the ease, enjoyment, and comfort of our stay. J. Mountain Hotel, thank you for one of the best experiences we have had in many, many years.

Exceptional service, hotel arranged a car to drop us off at our next hotel over an hour away. Would also highly recommend the tea tasting.

The hotel room very clean and spacious The staff also very nice and patient

就在玉屏索道旁邊。首先我們定的是含接送服務的！ 春節期間很幸運還派了一輛奔馳350和別克的GL8來接我們到酒店！兩位師傅開得特別穩！到達酒店前台的小哥和小姐姐特別有禮貌！我們長者小孩一行有需要的基本他們都能服務到位了！房間內的洗簌用品是大品牌的很講究、紙巾的質量很好、套餐很豐富涵蓋了徽菜特色。大堂吧的咖啡好喝👍。整體注重細節和都很用心！長者和小孩很認可！陽台景觀對着瀑布、抬頭就是索道、很愜意。我們預約的上山時間錯過了、酒店小哥立馬幫我們銜接起來了！一點沒耽誤！幸運的是山上還下雪了！看到了預期的雪景！實在是很興奮！給他們酒店的設施和服務都打5星！推薦給大家！

設施：酒店很新，就在玉屏下方，當天上下，位置非常方便。周圍沒有吃的，酒店餐廳味道很不錯。 衞生：乾淨，管家和客房阿姨響應非常及時。 環境：景色不錯，茶室體驗很棒。 服務：大力表揚管家汪玲，從出行前就熱情聯繫我們，有問必答，回覆及時，接送安排和景區推薦路線也非常合理，對不清楚的遊客幫助很大～