Le Meridien Hualien Resort

The last time I came to Hualien was with family years ago, back then the hotels we stayed at were dated and very local. Many years has passed and its nice to see Hualien finally has its first international branded hotel. For me the qualities that define a good hotel are in the details; rooms having double sinks, quality of bedsheets and pillows, gym having brand new Technogym...all exceeded expectations, not to mention the beautiful design of the hotel and artwork in the lobby. Apparently there is onsen as well, which is currently under repairs from earthquake. The staff we encountered were all super friendly and professional, we had a set dinner at the Chinese restaurant and everything was delicious. There weren't many tourists this time around so it was pretty quiet, hope to come back again soon when onsen is open!

Feeling extremely disappointed with this hotel. It's definitely not up to international standards and the lack of integrity is appalling. I wouldn't recommend anyone wasting their money here. How did the Marriott group approve the use of the Le Méridien brand here? It's far from deserving of a five-star rating. #disappointed #notworthit #lackofintegrity 這酒店真的太糟糕了，根本沒有國際標準，缺乏誠信，也完全沒有擔當。別浪費錢來這裡住宿，真的不值得。不知道萬豪集團怎麼同意讓這裡使用艾美品牌，完全不配得到五星級的認可。 #失望透頂 #不值得 #缺乏誠信 From a Bonvoy Ambassador rank and Lifetime titanium member

服務應對親切有禮，惟服務細節跟流程還可以再加強，例如住房時介紹飯店有那些設施尚未開放、備品是否提供可以於入住前事前告知、續住無提供房間清潔、清潔後提供的房間備品毛巾有短缺、延遲退房但房務清潔不清楚直接開門進入等狀況。

到花蓮旅遊好幾次，這次終於住到傳說中的Le Meridien Hualien Resort。身為鈦金卡籍，這間Resort的設計是我住過所有Marriott系列飯店中，最契合我的期待。潔西艾美酒店的營運，應該可以把花蓮國際觀光最後一塊缺口補上了，Lobby氣派，櫃檯設計簡約，服務到位，全木質的房間住起來很舒服，相較於之前住過期的飯店，確實物有所值，歷經地震的花蓮，旅客明顯少了許多，但能有這間旅館的存在，花蓮以後應該能有更多國際旅客旅遊。

過去前往花蓮旅遊都需要到郊區才有高級飯店，這次前往艾美酒店，從火車站坐計程車不到十分鐘就到了。飯店是全新的，但地震之後沒有什麼客人，旅遊的品質反而很好。房間從9樓開始，周遭的樓房都沒有遮擋住景觀，特別喜歡望向窗外整片中央山脈。房間床墊很好睡，淋浴間是按鈕式開關很特別，方形的浴缸本以為不夠大，但泡澡的時候才發現腿可以全伸直，放水稍慢了點。晚間步行在酒店附近就是花蓮市區，夜市、商店都滿近的。住宿期間去參觀了八樓的休閒中心，可惜這次沒帶小孩一起同行，否則應該也會玩得很開心。

這家艾美非常糟糕，非常爛的服務，五星收費，一星飯店。沒有早餐，服務人員冷漠，不專業。飯店冷冷清清，完全沒有客人，應該早點倒閉！花蓮艾美不是國際艾美集團團…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………