Crowne Plaza Hotel

We had a wonderful time with truly outstanding service, we have to mention Vivian from the front desk she put in so much extra effort to help us with the required covid testing for returning home and getting the results. She went over and beyond her duties, really amazing of Vivian In fact all staff members were so friendly and helpful. Well trained and so focused on customer care and satisfaction, Willy and his restaurant staff were at our every beck and call and more.it would be unfair to mention just a few names because everyone was so attentive to the guests The rooms are beautiful and comfortable, the waterpark and kids club are wonderful and a great way to entertain guests. We will definitely return to the Crowne Plaza Huailai here and highly recommend it to everyone. Our boy enjoyed playing with the rabbits too.

OK！OK！

再一次來到懷來皇冠假日酒店，還是那麼親切，臨時加定的房間前台也貼心的安排在一個樓層、萬分感謝，酒店今年增加了户外小朋友遊玩的地方，就是週末氣温驟降沒能差距玩盡興有些遺憾，室內水樂園，小童樂園一如既往非常受小朋友歡迎，晚上的自助火鍋也不錯，種類繁多，待夏季再來遊玩，希望能有很多的新項目開發。

帶小朋友來玩，水樂園很大小朋友很愛玩，大滑梯啥的玩的還挺多的，室內的小童樂園什麼小朋友也挺愛玩，前台的Grace也在入住的時候服務也很好，會再來也會推薦給其他的朋友.

酒店整體都很好，住宿舒適乾淨，前台服務人員態度好，辦入住快，熱情有禮貌，水上樂園水質清澈乾淨，小童樂園寶寶也很喜歡，早餐也比較豐富，真的是個不錯的度假去處。

酒店乾淨整潔，小童設施也多樣，尤其是前台小雷熱情，專業，對小朋友非常友好！孩子很喜歡水上樂園，有時間會再來，也會推薦給朋友