Hout Bay Manor

Had dinner here on New Year’s Eve.Food,service and ambience was absolutely dire. five years ago visited the same venue and enjoyed a live band.The food on this occasion was totally uninteresting and the main course of venison was tough and cold served on a cold plate. dauphinoise potatoes was advertised as an accompaniment with the venison nut did appear.The staff informed us that the Restaurant would have to close at 9pm and they could go and celebrate.Avery disappointing evening apart from the Food and Beverage manager who did her best,

a wonderful but ageing place that needs urgently some refurbishment/refreshment for a 5 Star Hotel not suitable anymore. This aplies also to the pool that is under corstruction for at least 2 Years now Nevertheless freindly and nice people, late breakfast is wonderful and superb to meet and work in the front garden

I booked the room for a friend who was super happy. Really lovely stay - thank you! The staff were always so helpful and accommodating, breakfast was delicious, the room was great. Location and security perfect - all in all really good and we would not hesitate in recommending it and staying there again.

Cape Dutch elegance combined with comfort and good service. Extensive restaurant menu, good wine cellar, and breakfasts cooked to order. Outdoor pool unheated - Brr! No lift to upper floors. Sun and shade in garden. Staff very friendly and helpful.

This hotel is located in beautiful hout bay which is accessible from either Chapman's Peak or the beautiful consantia Nek. It is centrally situated to Hout Bay Town and the World of Birds and the beach . Breakfast is very good but their continental is very limited . Rooms are very spacious and beds comfy. However an extra chair to sit and watch TV would be appreciated I layed on the bed and hubby took the chair . The restaurant has Asian food at a good price and very tasty . However this hotel fails with the service. Understaffed and not trained to the standard of a 5 star beautiful decor.

What a disappointment, from start to finish. We'd made a booking about a week ago, yet they didn't even have the table ready when we arrived (we had to help them move tables together). We then had to ask for more menus to be bought to us. There were 3 menus to share between a table of 7. We waited more than 20 minutes for our drinks to come (which were brought in 3 separate servings). Note, they were not busy at all, and we were told their staff was only coming in at 1pm. Their lunch is served from 12 noon, so this staff scheduling seems odd. When the draught beers arrived, they were deemed "off" with a horrible aftertaste, so my companions sent them back to exchange for bottled beers. Another drink order was incorrect, and we had to remind them to bring the replacement. The staff were pleasant enough, but untrained...it was clear our table was unhappy with the long delays, the off beers etc but there was no explanations or apologies about the situation. We had an overseas guest so didn't want to make too much of a fuss. But it did not appear there was even a manager on duty. The food itself was lucklustre. Not sure how you can get a pad Thai wrong, but they managed to. Only 3 out of 7 meals were enjoyed - the vegetarian wrap, the red curry, and the fishcake. Overall, a most-disappointing experience. I'm usually extremely forgiving of service slip-ups, but this was just bad from the word go. I emailed them directly that afternoon, and as of 4 days later. I've had no response.