Fairfield Inn & Suites Houston Brookhollow

No Breakfast I understand that there is a storm but I stayed for a week and no breakfast or no coupons provided and they didn't even provide fruits or discount prices.

The staff makes this property for sure as they were all friendly and helpful. Gym is excellent and clean. Bed was very comfortable and quiet for a good night’s rest. No food or alcohol is available after breakfast other than a snack shelf. Nothing is close enough to walk - no shopping - no dining - no sidewalks even to walk on.

We never got any housekeeping services from the hotel staff during our stay. We checked in on the 20th of February. The next day I went to the front desk to ask if we could get a housekeeper to clean our room the staff at the front desk told me it would be the next day and I said okay. The next day one of the housekeeper lady came to my room and I was still in bed sleeping and I told her can u please come back I’m still sleeping, the lady said she doesn’t speak English and I said okay. Please come back later once again. I couldn’t go back to sleep so I left the room in case she comes back to clean the room. I came back to my room 4am in the morning my room wasn’t clean and it was the same way I left it. Nobody came to take out the trash the whole time I stayed at that hotel. And me being in a suite I thought it would make a difference, but it didn’t. I had to be putting my trash in plastic bags I took from my friend house. On Sunday I went to the front desk to talk to one of the staff that was there at the time which was the 23th of February. She was very unprofessional after I told her I haven’t gotten any housekeeper since I been here, and if she can send somebody to my roof to clean it and change my sheets. She told me the have a group coming in so they’ll be busy. So I told her I pay $970 for the room I’m in so what come the group that is coming in better than me? She lied and told me she will send somebody to my room and nobody went to my room.I don’t recommend the hotel