DoubleTree by Hilton Hotel & Suites Houston by The Galleria

Staff were gracious and helpful. Room is clean. The room door has issues, hard to close and it's a struggle to open. The elevator is a problem. We lined up for 30 minutes to use one elevator.

This place smelled like mold, was humid, was dirty, and badly needs a complete remodel. It might have been nice in the early 1990s, but it is not now. The staff at the desk was nice, but everyone else, not so much. If I had to stay here again, I would find another place. It was not scary - it just was not nice.

Typical US hotels. Very short 1 night stay. Everything is Ok

It was unkind. No bodywash So lucky just one night

I booked this hotel for a business trip on 07/15/24-07/16/24, and my experience was extremely disappointing. The day before my arrival, I called to confirm my reservation and was put on hold for 30 minutes. The representative informed me their system was down and couldn't confirm my booking, promising a callback that never happened. When I arrived, there was a huge line for check-in due to the ongoing system outage. I waited 2.5 hours for a room key. Staff were overwhelmed, and one gentleman found his room already occupied and was still waiting for a new room when I got my keys. I paid for one night but didn’t get access to my room until 10 PM. What did I pay for from 3 PM to 10 PM? Once in my room, conditions were unacceptable. The Wi-Fi speed was 5 Mbps, cleanliness was subpar, and the AC wouldn’t turn off. Exhausted, I fell asleep immediately. The next morning, the check-in chaos continued. This hotel’s service and management are severely lacking, and it doesn’t meet 4-star standards. I will not be returning and cannot recommend this place to anyone. I am requesting customer service team to get in touch with me. I can only hope that at least customer service will work properly. I will update on how it goes. Nikolai

All good only that it was bad weather time and there was Power failure and the stay was not really pleasant one