Crowne Plaza Houston Galleria Area

Upon check in, we went to our room only to find out the key card/lock would not work. The concierge was very helpful and said he'd send the engineer up to assist. We waited about 10 minutes, but I understand the engineer was very busy assisting with other patrons' key card/lock issues. So we had to leave the hotel for dinner and come back. The concierge said he would have the engineer test the card/lock to ensure we would be able to get into our room later that evening. Upon our return to the hotel room, we still could not get in. We contacted the night concierge,and she called the engineer. We waited another 15 minutes for him to show up. At that point, he troubleshot the issue and could not get into the room. He said he would need other tools to get us in. So we waited another 10 minutes in the hot and muggy hallway for him to come back with crowbars. He was finally able to get us in; this was after about 30 minutes total of waiting in the hot hallway. Now I do not blame the engineer or concierges; they were just doing their jobs to the best of their abilities. But a very nice hotel like yours should have a better fail safe system in place than crowbars. Kind of scary that someone could pry open a room with a small crowbar or two.

Great location & enjoyed the Bistro.

This hotel is very accessible to the Galleria. It is clean and they have security patrolling the parking lot.

設施：完善 衞生：良好 環境：優美 服務：周到

早餐不錯，不是自助是點餐。整體還OK，不過沒有自助洗衣設備，不太方便，而且房間內沒有備吹風機，我頭髮短也就懶得要了😅在這兒丟了一個三合一的充電線，沒找到。對了，電梯有一部不太好使，而且晃晃悠悠的