Residence Inn Houston I-10 West/Park Row

I recently stayed at this hotel and overall had a pleasant experience. The location was convenient, the staff was friendly and accommodating, and the room was clean and comfortable. However, I was a bit disappointed with the amenities, particularly the weight room. The weight room was small and outdated, with limited equipment and not well-maintained. As someone who enjoys working out during my travels, I found the lack of quality fitness facilities to be a downside. Despite this, I still enjoyed my stay at the hotel due to its other positive attributes. The on-site restaurant served delicious food, the complimentary breakfast was a nice touch, and the room service was prompt and efficient. If the hotel could invest in upgrading their weight room and fitness facilities, it would greatly enhance the overall guest experience. I would consider staying here again in the future, but hope to see improvements in this area."

Decent Hotel with polite staff. I enjoyed my stay here and would recommend it for other travelers.

I travel frequently for pleasure and work. The staff here are so friendly and welcoming. I genuinely felt they went out of their way to make my stay the best it could be. My dog traveled with me and he got spoiled too by the staff. Will be back again soon. This will always be my first choice for stays in Houston. The staff at this hotel are top notch! Thank you all for that, you made this visit stand out from other properties. Ross and I can't wait to visit again soon!

Bed was as hard as a rock- two rooms same night -the same. Felt like sleeping on a box spring. Desk staff has notes in computer that certain beds have complaints or were old so if you stay - be sure to ask in advance for comfort. Floral odor of the room was unpleasant. Reviews about stained dirty carpet were spot on- halls worse than rooms but expect to keep your shoes on at all times- socks would be ruined. The breakfast was good and the day staff was friendly. Shuttle services not as described. Older run down - expected better accommodations with Marriott brand. Would not recommend.

I have been traveling the world for 35 years in 37 countries. I have always relied on the Marriott Brand for clean, well run, and safe lodging. This location has none of that! First the establishment is under renovation, but it looks like the project has been ongoing for quite some time. The first issue was the parking lot. Filthy parking area with overflowing trash cans everywhere. The lobby has temporary paper signs plastered to the glass entrance. The carpet in the lobby is filthy. Half the lights in my room do not work. Does this mean that housekeeping did not report them, or there is no money to replace light fixtures? Every fire door is propped open to the stairwells daily. Finally the excercise room has no water, no towels, and no cleaning wipes. The workout equipment is stained with spilled liquids (and it is not water)! The only saving grace is the front desk people are very friendly.

Hotel industry has stopped caring in this post-covid world, and it clearly shows when you check-in to your room in this hotel. Nothing is cleaned in between the check-ins, including bathrooms. The beds were made, and towels were replaced, and that's about it. The worst offender was the bathroom, which greets you with black mold, unclean commode, and dirty shower curtains. Breakfast is a spread of processed foods, where even bread is too healthy, and so it is no longer offered as an option. The only great thing about my stay here was that it was only for two nights.

While the folks at the desk were nice enough, and the location was what we needed, this hotel was surprisingly disappointing. I always ask for a quiet room --higher floor away from the elevators. The young man at the desk said he had the perfect room. I found the room clean and well-maintained, but as soon as the AC kicked on, it sounded like an airplane was taking off and I was sitting in its path on the runway. I called to complain and was given another room. THIS room had been used HARD sometime in the past. The carpet was torn and stained, the coffee table was chipped and scratched. When we took the couch cushion off to make up the couch bed, we discovered that one cushion was completely torn open at the back, and the mattress on the couch bed was stained red and green--kind of like someone had a fight with powdered jello?? The bathroom sink doesn't have soap--but instead three (3?!!) packets of alcohol hand wipes. There were three of us in the room for three days...that wasn't going to work very well. The shower has the large, attached (well, sort of) shampoo, conditioner and soap dispensers. The shampoo one fell off the wall while we were out on day 2. And while the AC WAS quieter in this room, it still sounded like a jet airplane was taking off every time it turned on. At least this was more like I was hearing it from inside the airport than on the runway. This room requires some serious attention and repair. I've stayed at many Residence Inns in the past, and never seen one with a room in this condition.

Not only will this hotel preemptly pre-charge your credit card without warning or notification, but they will then make it extremely difficult to even receive any written acknowledgment. My employer forbids pre-charges to my hotel stays and even though the hotel never notified me that they changed their policy with regards to this before or when they pre-charged me, the very unprofessional Director of Operations made it extremely difficult to even receive official acknowledgment for me to reference to my employer. I was forced to get Marriott Corporate involved and wasted hours of time and energy in eventually getting this resolved. Horrible customer service from a very ill-equipped Director of Operations. In addition, the hotel in general is fairly run-down and the quality of the rooms is quite lacking. Not what I would usually expect from a Marriott property but there must always been a poor performer in any group so this hotel certainly fulfills that need! As an Ambassador member, I will never be returning to this poorly run/managed hotel ever again as there are a myriad of better Marriott properties in this vicinity to stay at!