La Quinta Inn & Suites by Wyndham Houston Galleria Area

The carpet is so dirty and bad service

I think there’s some kind of ring going with hotel car was broken into after staff suggested we parked in the back. The back door key fob is completely broken off, so there’s no way to close the back door to get into the building. There is no security. I wouldn’t stay here at all. The rooms was dirty and outdated.

Great location in the Galleria area. The property has a wonderful park like garden grounds with a gazebo. Sitting among the mature trees, it's like sitting in the back yard of your own estate. When I needed to switch rooms, because a relative needed to stay on the ground floor, and there were none left, the room clerk cheerfully and efficeintly switched me from my ground floor room, to a third floor room. Everybody was happy!

Security is poor staff, is worse are vehicle was broken into twice in one night. There are no camaras on site. Steeling tools and vehicle electronics. We were told sorry this happens a lot at this location. The staff did not call the police as requested we wait for over an hour and then called them ourselves only to find out that no one had called the police, and this happens a lot at this location more than 60 reports of theft at this location

we found a cockreach next to the bed that was desgusting and the carpet was nasty I recomend you clean deeply the only good thing is the location

When I checked in I was told there was cameras and good security. I stayed here for a month in all. I had a feeling something wasn't right when I seen barricades across the back entrance. In the front when I pulled in I seen more barricades to the left and some at the entry. The second Monday I was there my truck got broke into just in damage $750.00 they didn't take much. I talked to other residents staying at the Hotel altogether 4 people told me their vehicle got broke into. I was given permission to park my vehicle in the front where you check in. 1 night desk woman raised hell about me parking in the front, my truck was safe for the next week. I did listen to others stating their vehicle was broke in. When I moved my truck after having permission to park in front and that was a condition of me staying there. I found out they have no security cameras like I was told. They told me they had a security guard but he was off both times my vehicle was broke into. Manager did offer 1 time to give me a one night stay for free which was a slap in the face considering it cost $750 to replace. The second time he didn't offer anything. 2 times I was at the counter talking to desk person and someone would come up to the desk talking about their vehicle getting broke into. Even the desk clerk made a comment this is happening once a week and the hotel should do something to protect their guest vehicles. This is a very unsafe area to stay in which is surprising River Oaks/ Galleria Area of the South Loop. I would never stay at this La Quinta again. I do believe they are against Fire Marshall Code for blocking exit/entry ways areas in case of emergency.