The Laura Hotel, Houston Downtown, Autograph Collection

I've stayed here at least 5 times and I've always returned because it was a nice hotel with reasonable pricing, however this time may have been my last visit. Since my first visit, the property seems to be aging, with peeling decor and things dirty floors and walls. I was pleased that even though i booked via 3rd party, the hotel honored my Marriott status and gave me and upgrade with late checkout. However, the bathroom sink was clogged and i let them know within a few hours upon arrival, but after a couple of communications they still failed to address my concern. When asked if i could be somehow compensated for this very pretty annoying inconvenience, the font desk staff continued to say (even upon my checkout) that it had to be cleared with a manager first, which one wasn't available the night of my check in or the afternoon of my departure. They even said that I would "likely" be given a few bonus points at the most, for my trouble. Wow. What if I wasn't a member - how would you compensate me then? Food was good and the restaurant staff, Tanisha, was great.

Beautiful Beautiful and clean hotel. We booked this hotel so we could walk to a concert at the The House of Blues.

Great Hotel and Food Everything was amazing, the rooms, service and the employees are really polite and helpful. My only complaint would be the breakfast food…it was really good but not hot enough.

The property was nice and clean and stylish. Love the room layout and garden tub. Central location.

When we first got to the hotel, it was a little hectic. The valet area was completely full and we weren't sure where to go as we were just blocking traffic. The valet worker told us we could go park in a garage close by and that worked great. We didn't end up getting the King room we booked, but we did get a very nice room with two queens that worked great. We could not find ice anywhere on the property, but ended up finding water by the gym. For the amount we paid for this hotel, I would've expected there to be ice around and overall just more service (our room didn't get serviced while we were there). There also was only a wine mini fridge in the room, so it wasn't cold enough to keep leftovers which was disappointing. Overall the room was really nice and the property was clean and right where we wanted. It was just missing ammenities and clarity.

Everything was fine. Only little things off were lack of luggage carts, but the staff jumped in to take luggage, and kind of stingy with the bathroom towels, but all in all, no other issues.