Travelodge Heathrow Heston M4 Westbound

The location is a bit hard to get to since you are forced to use the motorway and the satnav takes you trough an industrial zone. Thankfully we rang the hotel and receptionist Daniel gave us the correct directions. Hotel itself is close to airport and the facilities are good.

Location good. Old fashioned and cheap feel to the room in my view but was newly decorated. Noise from above kept me awake all night. Shower looked like it was going to be powerful but was actually quite poor. Ended up leaving 03:30 and rats running around car park. Better off staying in holiday inn/express or a premier inn. Paid £89 for Friday night and think it was not worth it.

No-one on reception on arrival, front doors were locked and no answer on phone number given. Had to wait 15 minutes for staff to arrive. Youths smoking **** outside the reception. Paid for a king-size bed with the new mattresses and new decor as advertised, but was given a family room with a double bed and 2 singles, all with the old hard mattresses. Room was clean but tatty. Very hot, had to use the fan. Was told on reception that it is first come first served. Which is not acceptable when I've paid for a better room in the first place, yet it hadn't been reserved for us. So overall disappointed.

We were quite hesitant at staying at a hotel on a service station but it was very good. There is plenty of parking, the hotel is currently being painted inside and will look very good when finished. The rooms are good, we did get noise which we think was from either the hotel generator or a refrigerator wagon near our room but we had an early start as we were flying out so not a major problem.

Not a very nice hotel, room's were too warm even though they had fans. I was mis sold the breakfast boxes and not offered a refund for them

We followed the satnav postcode provided by Travellodge. However, it took us via (Phoenix Rd/Way) a lorry park/area next to the hotel which is permit only. We were told by a passerby we will get a fine. There should be better signage and warnings for cars to not GP down that road. For a single female with a child, on a dark evening, this was unsettle and worrying. We eventually followed a further slip road from the lorry park area to the travel lodge car park. This experience put a damper on our trip. We will not be using this hotel in future when visiting our family.