Super 8 by Wyndham Hot Springs

I didn't stay at the property. I accidentally made a reservation for the wrong place. I called the property 5 minutes after making the reservation and was told they could not cancel it for me. They were not authorized to do so and I needed to call back on Monday to speak to a manager. While I called back on Monday and someone answered the phone, I explained the situation to them again and the man tells me he is the only one that works there + I don't know how I need to change the part where the last couple sentences. But anyway I want to write a review. Everybody will know of my problems

Basic accommodations that are clean with comfortable beds. Staff were friendly and polite.

The motel is within walking distance to the Mammoth Site and has plenty of parking.

Gone down hill! I stayed at this Super 8 in Hot Springs, SD 2 years ago and it was nice. It has really gone down hill. I stayed there for 3 nights. The male employee looks like an aged out skateboarder. He was wearing a dirty hoodie that was frayed badly. He was gruff with me at check in and was so rude to me an hour before cbeck out, trying to rush me out so they could clean. The woman employee was dressed like a professional & was very pleasant & helpful. The room was not cleaned well. I found grape stems on the floor & it looked like the carpet was only vacuumed in the middle and not along the wall. The blanket and bedspread smelled like they hadn't been washed for a long time. The curtains had holes. I also stayed at a Days Inn in Sturgis for 2 days on this trip and for the same cost it was completely different. It was clean and the employees were super polite & welcoming. I would not recommend the Super 8 in Hot Springs, SD.

Bedding was absolutely terrible, 1 sheet and 1 super itchy & very old and thin throw blanket. The bathroom was super tiny and you could barely fit inside bathroom to shut the door.

The help were all friendly and courteous, there was some construction going on at the hotel. They are updating rooms, which I understand.