Before arriving, I contacted the hotel to help me book the SPA and photoshoot appointment. Lori 李丢丢, the manager helped me and patiently guided me through the process. She was kind, warm, was always smiling, and most importantly spoke in English effeciently. 👌
When we went for SPA and hot spring the receptionists and massage lady, 姜社红,郭娜, 李青衫 all very kind. They couldn't speak English so we had to rely on the little Chinese we know, their warmth, patience, and more importantly, the translator. 😁
All the staff at the hotel were generally helpful and warm. It's the kind of atmosphere we are looking for. when travelling. Aside from the good amenities, the people are worth coming back for.
I made this trip for my family to have a nice and quiet escape from the city to enjoy the Spring festival and it was a brilliant idea. It is situated in the middle of lake Taihu and not so far away from Suzhou city center either. Very peaceful environment and extremely friendly staffs, highly recommended for those who want to spend a nice and quiet relaxing moments with family.
Lovely staycation! Reception lady 小丽 was so kind! She made this stay wonderful! She showed me a small pond and lake. Very quiet place. This staff 小丽 kindly made yummy noodle for me. It was very delicious, she also took me to the nearby station. I definitely stay again!! My room was beautiful and the view from hotel was amazing!
The staff was extremely helpful and friendly. We booked the sunset for a family birthday party and everyone had a wonderful time. The rooms were clearn and well equipped, the kids had a blast swimming in the pool and playing on the video games, and the adults loved the KTV room. We will be back!
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