Khách sạn Suối nước nóng tại Tô Châu

Before arriving, I contacted the hotel to help me book the SPA and photoshoot appointment. Lori 李丢丢, the manager helped me and patiently guided me through the process. She was kind, warm, was always smiling, and most importantly spoke in English effeciently. 👌 When we went for SPA and hot spring the receptionists and massage lady, 姜社红，郭娜, 李青衫 all very kind. They couldn't speak English so we had to rely on the little Chinese we know, their warmth, patience, and more importantly, the translator. 😁 All the staff at the hotel were generally helpful and warm. It's the kind of atmosphere we are looking for. when travelling. Aside from the good amenities, the people are worth coming back for.

I made this trip for my family to have a nice and quiet escape from the city to enjoy the Spring festival and it was a brilliant idea. It is situated in the middle of lake Taihu and not so far away from Suzhou city center either. Very peaceful environment and extremely friendly staffs, highly recommended for those who want to spend a nice and quiet relaxing moments with family.

Lovely new hotel, I feel so spoiled by them it’s going to be hard to go back to normal hotels. The room is so so spacious, even without considering the courtyard space. The room was designed with relaxation in mind - bath tub with bath salts, all sorts of tea bags and tea leaves, incense, essential oil. We even got fragrance pouches when we arrived. The hot tub in the courtyard is also really nice to soak in, just a bit cold in winter because you have to walk out from the cozy bedroom into the courtyard. On Christmas Eve they even gave us a cute bamboo muffin cupcake with a snowman topper. Our room came with breakfast, which was a good thing because the hotel is very far from everything else. Breakfast quality is passable, but the restaurant manager on duty on our first two days was much more attentive than the one on our last day, which is ironic as there were more customers on the first two days due to a tour group being there. There are two malls that are about 5-10 mins drive away, but I recommend paradise walk over golden eagle as the former has more shops operating. Apart from the location of the hotel being one downside, another downside was the location of our room as we had to pass through a flight of stairs. So we had to get the staff to help with the luggage since there were too many steps to climb to get to the hotel lobby. Nonetheless it was a very nice hotel! Would recommend for short stays to pamper yourself!

Sạch sẽ. Dịch vụ tốt nhất. Nhân viên hữu ích. Sẽ quay lại một lần nữa

Our stay at the Novotel Suzhou was nothing short of memorable! From the moment we arrived, we were greeted with warm smiles and exceptional service, which set the tone for an amazing experience for our entire family. The hotel itself is beautiful, with a modern yet inviting ambiance that instantly made us feel at ease. We were particularly impressed by the range of facilities that catered to everyone in the family. The hot springs were a highlight for us, providing a tranquil escape and a perfect way to unwind and rejuvenate. The water was just right, and the surroundings were serene, adding to the overall relaxing atmosphere. The swimming pool was also a big hit, especially with the kids. Spacious and well-maintained, it offered plenty of room for swimming, splashing, and simply having fun. The kids’ playground was another wonderful feature that our children absolutely loved. It was well-designed, safe, and filled with engaging activities that kept them entertained while we enjoyed a bit of downtime. Food at the Novotel Suzhou was a true treat! The morning brunch had a diverse selection of delicious items that catered to all tastes. Everything was fresh, flavorful, and beautifully presented, making each meal a delightful experience. We looked forward to each dining experience, knowing there was something new to try and savor. The afternoon brunch was another stand-out feature. It was a luxurious affair with a mix of international and local flavors that kept us coming back for more. The chefs clearly took pride in their craft, and it showed in every dish. Overall, our stay at the Novotel Suzhou was filled with wonderful moments, from relaxing in the hot springs to enjoying family time at the pool and playground. We couldn’t have asked for a better place to create lasting family memories, and we’re already looking forward to our next visit!

Lovely staycation! Reception lady 小丽 was so kind! She made this stay wonderful! She showed me a small pond and lake. Very quiet place. This staff 小丽 kindly made yummy noodle for me. It was very delicious, she also took me to the nearby station. I definitely stay again!! My room was beautiful and the view from hotel was amazing!