Bocawina Rainforest Resort

Great location,great service special mention to Rachel for amazing customer service

The good.. grounds of the Bocawina Rainforest Resort are pretty spectacular, they’ve done a nice job of immersing you in the surrounding jungle and we saw Toucans, Guinea fowl, howler monkeys, Kinkajou, and coatimundi. All without much effort while within the resort. The staff at Bocawina are really nice and the guides we had while doing excursions were very friendly and did a nice job informing people of the surrounding animals and native plants. The bad..the place is just weird. Meal times are all predetermined and we were fed bad buffet style food. 20 plus T-bone steaks flopped onto a serving platter and left out on a bar top for people to pick through as an example. There wasn’t a person in our group of three that wasn’t disappointed and quite frankly kinda disgusted by the food quality and service. They had a really sweet girl working the restaurant by herself (not the chef) who did her best to present the slop served in a tasteful way. Definitely not her fault!! When we travel we look forward to enjoying local cuisine and what we got was about as far from that as imaginable. They have really missed the mark on the food served, and the manner in which they serve it. We stayed in a “cabana suite” and found it dated, kinda dirty, and lacking basic amenities such as hot water at the sink, on our second night we had no hot water in the shower either, but the staff did respond in short order. There was a gritty residue on the floors, stained towels and really uncomfortable beds. We were here to enjoy the surrounding nature and that we did. 5 stars across the board in that regard, 2 stars for the food, and two for the accommodation. Our family recommendation would be to stay somewhere else and take excursions into Bocawina for adventure and nature observation but would not recommend staying. The wildlife saved this stay for us, you might not be so lucky. Proceed with caution to Bocawina rainforest resort. It’s over priced and underwhelming.

Rude staff, no air conditioner, expensive food made this place a bad choice. Our expectations were an all inclusive experience but that was not the case. I understand that. What I did not understand is their arrogance. Their food was double any other meal we had the entire trip! Kudos to the chef and server, though. They were fantastic.